Sheng Valerie Vang
Woodbury,MN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company.
Overview
9
9
years of professional experience
Work History
Release of Information Specialist
Hennepin Healthcare
Minneapolis, MN
08.2022 - 02.2025
- Reviewed patient records to determine releasable information according to HIPAA regulations.
- Compiled and organized medical documents for release of information requests.
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
- Maintained confidentiality of all patient records in accordance with HIPAA guidelines.
- Searched electronic health record system for requested documents.
- Verified accuracy of released information prior to dissemination.
- Performed quality assurance reviews on completed releases of information requests.
- Managed databases containing PHI associated with releases of information requests.
- Resolved issues relating to incomplete or inaccurate authorizations.
- Prepared correspondence notifying requestors when additional documentation is needed prior to releasing requested documents.
- Responded promptly and professionally to customer inquiries via telephone or email.
- Reviewed requester information in compliance with HIPAA guidelines to obtain patient data from electronic, off-site, or physical records.
- Prepared and processed rejections letters to requesters to facilitate recordkeeping.
- Pulled patient records and transferred information to appropriate parties.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed incoming calls to schedule appointments and answer questions.
- Resolved customer inquiries in a timely manner.
- Followed up with patients regarding upcoming appointments.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Utilized electronic medical records (EMR) systems for documenting verification processes.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
- Verified patient demographic to make sure it’s up to date and correct
Change Circumstance Validation
Wells Fargo Home Mortgage
Minneapolis, MN
03.2018 - 11.2022
- Present and processed borrower loan documents and verified address
- Developed and maintained relationships with customers
- Informed HMC and closers of application for approvals and denials
- Complete applications and paperwork and double-checked for accuracy
- Listen carefully to HMC and closers complaints and swiftly resolve issues by taking appropriate actions
- Approved or denied loan applications and explained reasoning behind decisions
- Work closely with closers to approve loan application and close home on time
- Check borrowers invoice to determine accuracy and approve loan
- Double checking fees to make sure application is approval before deadline per CCV guidelines
- Work in a fast paced enviroment clearing fees to help closers close home on time
- Maintain great leadership
Receptionist/Administrative Assistant
Schmid & Son Packaging
Cottage Grove, MN
02.2016 - 10.2017
- Welcomed visitors and customers by greeting and answering or directing inquiries
- Performed data entry and other administrative tasks
- Answered incoming phone calls, routing to appropriate parties throughout office
- Organized files and spreadsheets to simplify staff access or retrieval
- Handled diverse needs for clients in-person, by phone or through email
- Maintained office supply inventory and placed orders to meet demand
- Coordinated appointment calendar and balanced schedules to promote optimal productivity
- Fill out shipment paperwork and double checking inventory and packaging for shipment.
Education
PCA -
Park High School
Skills
- Communication skills
- Time management
- Microsoft word
- Leadership
- Microsoft excel
- Good work ethic
- Multitasking
- People skills
- Critical thinking
- Independent
- Detail oriented
- Team building
- Quick leaner
- Relationship building
- HIPPA
- Schedule Coordination
- Medical terminology
- EPIC/HDS
Timeline
Release of Information Specialist
Hennepin Healthcare
08.2022 - 02.2025
Change Circumstance Validation
Wells Fargo Home Mortgage
03.2018 - 11.2022
Receptionist/Administrative Assistant
Schmid & Son Packaging
02.2016 - 10.2017
PCA -
Park High School