Kyle Webb
Summary
Personable and upbeat individual with major interest in the ski and resort industry. Committed to ensuring customer satisfaction and safety through high-quality service.
Eager to learn and grow
Overview
4
4
years of professional experience
Work History
Snowshoe Ski Technician
Mountain Adventure Center (MAC)
12.2024 - Current
- Ensured customer satisfaction by providing professional ski equipment fitting and adjustments with their boots and skis/snowboards
- Handled cash transactions while adhering to company cash handling policies
- Managed returns, exchanges and refunds
- Engaged with customers to build rapport for future sakes
Hotel Attendant/Whitewater Raft Guide/Server
INN By The River/Three Rivers Whitewater/Boatman's Bar & Grill
03.2023 - 11.2023
- Worked with POS system to place orders, manage bills, and serve tables to fulfill guest satisfaction
- Maintained a high level of expertise in whitewater rafting techniques, resulting in many return guests
- Trained new hotel attendants in proper procedures and standards
Ski Technician
Beech Mountain Resort
12.2021 - 03.2022
- Assisted customers with choosing appropriate ski/snowboard gear based off their skill level and preference
- Trained new employees on how to access customers for proper fitting with their gear
- Worked with the Rental department part time to assist with rental sales and help build the rental software
Office Assistant
Tech Authority
06.2021 - 09.2021
- Increased customer satisfaction by providing professional and informative front desk support with new clientele.
- Supported co owner in building relationships with small businesses for a wide range of IT needs
Education
High School Diploma -
J.M. Morehead
Eden01-2019
Skills
- CPR and First Aid certification
- Microsoft Word and Powerpoint Proficient
- Adobe - Photoshop, Illustrator, and Indesign
Timeline
Snowshoe Ski Technician
Mountain Adventure Center (MAC)
12.2024 - Current
Hotel Attendant/Whitewater Raft Guide/Server
INN By The River/Three Rivers Whitewater/Boatman's Bar & Grill
03.2023 - 11.2023
Ski Technician
Beech Mountain Resort
12.2021 - 03.2022
Office Assistant
Tech Authority
06.2021 - 09.2021
High School Diploma -
J.M. Morehead
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