Open To Work
Allison Hemm
Janesville
Work Preference
Summary
Seasoned Hardlines Team Member with significant experience in retail environments. Developed a strong understanding of store operations, inventory management and customer service skills. Known for effective team collaboration and ability to handle high-volume sales periods. Previous roles highlighted strengths in product knowledge, problem solving and multitasking.
Overview
15
15
years of professional experience
Work History
Hardlines Team Member
Goodwill
Janesville
12.2023 - 06.2026
- Sorted and organized hardline merchandise for efficient display and customer access.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of sales floor and storage areas.
- Restocked shelves with new inventory to ensure product availability.
- Operated cash register, processed transactions, and handled customer payments efficiently.
- Maintained a clean, organized work area at all times.
- Inspected merchandise for damages or defects prior to stocking shelves.
Key Holder
HomeGoods
Midland
11.2021 - 06.2026
- Managed store operations during opening and closing shifts.
- Trained new employees on customer service protocols.
- Organized merchandise displays to enhance store presentation.
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and safety standards throughout the store.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Replenished merchandise displays throughout the store as needed.
Server
Koffee kup
Stoughton
07.2011 - 10.2018
- Provided exceptional customer service in a fast-paced café environment.
- Took accurate orders and communicated them to the kitchen staff promptly.
- Managed cash register operations and processed customer payments efficiently.
- Maintained cleanliness and organization of dining areas and workstations.
- Assisted in training new servers on menu items and service protocols.
- Resolved customer complaints professionally to enhance guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
Education
Milton High School
Milton, WISkills
- Visual merchandising
- Customer service
- Stock management
- Point of sale operations
- Inventory inspection
- Team training
- Product display organization
- Cash handling procedures
- Customer engagement
- Effective communication
- Problem solving
- Time management
- Merchandise display
- Sales floor support
- Product presentation
- Store layout
- Price tagging
- Merchandise displays
- Telephone etiquette
- Item ticketing and pricing
- Loss prevention strategies
- Teamwork
Timeline
Hardlines Team Member
Goodwill
12.2023 - 06.2026
Key Holder
HomeGoods
11.2021 - 06.2026
Server
Koffee kup
07.2011 - 10.2018
Milton High School