Allison Herring
Paoli,IN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Assistant Food and Beverage Manager
French Lick Resort
01.2022 - Current
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Food Service Supervisor
French Lick Resort
08.2019 - 01.2022
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
Food and Beverage Server
French Lick Resort
05.2018 - 08.2019
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted guests warmly to foster welcoming environment.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
- Provided courteous, friendly service while multitasking in fast-paced environment.
Housekeeper
Days Inn Hotel
04.2016 - 01.2018
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Returned rooms to occupant-ready status to satisfy future guests.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Adhered to professional house cleaning checklist.
Sandwich Maker
SUBWAY®Restaurants
06.2014 - 01.2016
- Took orders, prepared foods and processed payments in full-service establishment.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Organized food preparation stations and regularly replenished supplies.
- Completed efficient store opening and closing procedures each day.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Completed opening, closing and shift change tasks by following company guidelines.
Education
Some College (No Degree) -
Sullivan University
Louisville, KYGED -
Paoli High School
Paoli, IN11.2014
Skills
- Customer Service
- Operations Management
- Inventory Management
- Performance Improvement
- Delegating Assignments and Tasks
- Supply Ordering and Management
- POS Terminal Operation
- Coaching and Mentoring
- Employee Supervision
- Fire Safety Regulations
- Purchasing
- Health Code Compliance
- Investigating Complaints
- Front of House Management
- Cash Handling
Timeline
Assistant Food and Beverage Manager
French Lick Resort
01.2022 - Current
Food Service Supervisor
French Lick Resort
08.2019 - 01.2022
Food and Beverage Server
French Lick Resort
05.2018 - 08.2019
Housekeeper
Days Inn Hotel
04.2016 - 01.2018
Sandwich Maker
SUBWAY®Restaurants
06.2014 - 01.2016
Some College (No Degree) -
Sullivan University
GED -
Paoli High School
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