Hi, I’m
Allison Hicks
Customer Service Team Member
Pottsville,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level clinical position. Customer Service Representative with outgoing, positive demeanor and proven skills in establishing rapport with clients by active listening and analytical problem-solving skills.
Overview
4
years of professional experience
Work History
Customer Service Team Member
10.2017 - 08.2021
Job overview
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Communicated professionally with colleagues, freelancers and clients.
- Cross-trained and provided back up for customer service managers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Education
Lehigh Carbon Community CollegeSchnecksville, PA
Associate of Arts from General Studies
05.2023
University Overview
- Dean's List Fall 2022
Lehigh Carbon Community CollegeSchnecksville, PA
Associate of Science from Psychology
12.2021
University Overview
- Dean's List Fall 2019
- Stabler Found Scholarship Recipient
- LCCC Found Scholarship Recipient
- Honor Roll Spring 2021
- Phi Theta Kappa Member
- 3.29 GPA
Skills
- Financial Transactions
- Effective Customer Communication
- Processing Customer Requests
- Customer Complaint Resolution
- POS System Operations
- Customer Inquiries
- Professional Relationships
- Calm and Professional Under Pressure
- Conflict Resolution Techniques
- Understanding Customer Needs
- Managing Multiple Tasks
- Team Development
- Policy and Procedure Adherence
Timeline
Customer Service Team Member
10.2017 - 08.2021
Lehigh Carbon Community College
Associate of Arts from General Studies
Lehigh Carbon Community College
Associate of Science from Psychology
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