Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lydia Manns

Havana,FL

Summary

Experienced customer service professional dedicated to positive interaction and personal connection with guests. Devoted to accuracy in all aspects. Solid team player also capable of working independently.

Overview

36
36
years of professional experience

Work History

Customer Service Team Member

Chick-fil-A Ortega Park
08.2019 - 07.2023
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Took payment information and names to complete orders.
  • Handled day-to-day customer contact.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Delivery Driver/Front Desk Associate

Dinsmore Florist
12.2014 - 08.2019
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing ordering process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took floral orders over phone, in person, and via computer for guests and provided confirmation information.
  • Organized and planned delivery runs for multiple drivers, utilizing most efficient routes.


Cook

Murray Hill Baptist Church & Day Care
07.2007 - 07.2014
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Adjusted recipes based on ingredient availability or customer request.
  • Planned menus for different events, seasons and customer requests.

Dental Claims Processor

Aetna Aka Prudential Dental Insurance
11.1987 - 11.2007
  • Generated, posted and attached information to claim files.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Calculated adjustments and refunds.
  • Maintained strong knowledge of basic dental terminology to better understand services and procedures.

Education

No Degree - General Business

FSCJ (formerly FJC)
Jacksonville, FL

Skills

  • Effective Customer Communication
  • Processing Customer Requests
  • Financial Transactions
  • Cash Handling
  • Customer Service
  • Conflict Resolution Techniques
  • Understanding Customer Needs

Timeline

Customer Service Team Member

Chick-fil-A Ortega Park
08.2019 - 07.2023

Delivery Driver/Front Desk Associate

Dinsmore Florist
12.2014 - 08.2019

Cook

Murray Hill Baptist Church & Day Care
07.2007 - 07.2014

Dental Claims Processor

Aetna Aka Prudential Dental Insurance
11.1987 - 11.2007

No Degree - General Business

FSCJ (formerly FJC)

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Lydia Manns