Blake Straley
Kansas City
Summary
Results-oriented licensed insurance producer with extensive experience in customer service and sales. Skilled in identifying client needs and delivering tailored insurance solutions, contributing to improved customer retention and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Producer
Farmer's Insurance
2026.04 - Current
- Developed comprehensive knowledge of insurance products and services to provide accurate information to clients.
- Assisted clients in identifying coverage needs and recommending suitable policies for their unique situations.
- Processed applications and maintained client records using industry-standard software systems efficiently.
- Responded promptly to client inquiries, enhancing customer satisfaction and retention rates.
- Collaborated with team members to ensure seamless communication and service delivery throughout the sales process.
- Conducted follow-up calls to clients, reinforcing relationships and addressing any concerns regarding policies.
- Participated in training sessions to stay updated on industry regulations and emerging trends in insurance sales.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Established trust-based relationships with clients by maintaining open lines of communication throughout the entire sales process from initial contact to post-sale followup.
- Streamlined the quote generation process for faster response times, resulting in higher conversion rates.
Mobile Expert
T-Mobile
2023.12 - 2026.02
- Delivered exceptional customer service by resolving inquiries and providing product knowledge to enhance user experience.
- Assisted customers in selecting mobile devices and plans tailored to their needs, driving satisfaction and loyalty.
- Maintained up-to-date knowledge of new products, promotions, and technology trends to inform customer interactions effectively.
- Collaborated with team members to meet sales targets through shared strategies and best practices for customer engagement.
- Utilized point-of-sale systems efficiently to process transactions, ensuring accuracy and minimizing errors during sales activities.
- Conducted training sessions for new staff on product features and customer service protocols, enhancing team performance.
- Implemented feedback mechanisms to gather customer insights, leading to improvements in service delivery and operational processes.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Customer Service Representative
Verizon Wireless
2023.04 - 2023.12
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product knowledge and support, enhancing customer experience and satisfaction.
- Collaborated with team members to streamline processes and improve service delivery.
- Assisted in training new representatives on company policies and procedures.
- Managed conflict resolution effectively to retain customers and uphold brand reputation.
- Maintained accurate records of customer interactions for future reference and quality assurance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Merchandise Stocker
Walmart
2022.07 - 2023.03
- Organized merchandise displays to enhance product visibility and accessibility.
- Stocked shelves efficiently, ensuring accurate inventory levels at all times.
- Collaborated with team members to maintain store cleanliness and safety standards.
- Assisted in receiving shipments, verifying product counts against purchase orders.
- Implemented restocking procedures that reduced stock discrepancies and improved workflow.
- Trained new staff on stocking techniques and company policies for operational efficiency.
- Monitored expiration dates on products, ensuring compliance with health regulations.
- Coordinated with management to optimize shelf layouts based on sales trends and customer preferences.
Call Center Representative
T-Mobile
2017.07 - 2022.06
- Resolved customer inquiries efficiently, enhancing overall customer satisfaction and loyalty.
- Trained new representatives on systems and processes, improving team performance and knowledge retention.
- Implemented process improvements to reduce call handling time while maintaining service quality standards.
- Analyzed customer feedback to identify trends, driving initiatives that improved service delivery and product offerings.
- Managed escalated issues effectively, ensuring timely resolution and minimizing impact on customer experience.
- Collaborated with cross-functional teams to enhance system functionalities, improving response times for customer inquiries.
- Mentored junior staff in best practices for call management, contributing to a culture of continuous improvement.
- Led training sessions on new tools and technologies, increasing team efficiency and adapting to industry changes swiftly.
Customer Service and Accounts Representative
USSA
2017.01 - 2017.07
- Managed client accounts, ensuring timely communication and issue resolution.
- Developed strategic relationships with key clients to enhance satisfaction and retention.
- Analyzed market trends to inform product recommendations for clients, driving increased engagement.
- Coordinated cross-departmental efforts to streamline account management processes and improve service delivery.
- Conducted training sessions for junior representatives, fostering knowledge sharing and team development.
- Implemented feedback mechanisms that improved client satisfaction scores significantly over time.
- Led initiatives to identify upselling opportunities, contributing to overall revenue growth for the team.
Meat Counter Clerk
Green City Foods
2014.01 - 2017.01
- Managed customer transactions efficiently to enhance overall service quality.
- Assisted in inventory management, ensuring stock availability and accuracy.
- Processed orders with attention to detail, minimizing errors and delays.
- Trained new staff on operational procedures and customer service standards.
Education
High School Diploma -
Green City High School
Green City, MOSkills
- Goal oriented
- Customer service
- Licensed insurance producer in property and casualty in MO and KS
- Insurance sales
- Appointment management
- Product knowledge
- Team training and development
- Customer needs assessment
- Cold calling
- Rapport building
- Lead prospecting
- Marketing
- Proposal preparation
- Client retention
- Client account management
- Sales quota achievement
- Policy adjustment
- Insurance sales strategy
- New policy quotations
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Quotes and sales
- Call center customer service
- Excellent communication
- Critical thinking
- Organizational skills
- Customer follow-up
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Customer engagement
Certification
Licensed for Property and Casualty Insurance in the states of MO and KS
Soon to be licensed in Health and Life Insurance in the states of MO and KS
Timeline
Licensed Insurance Sales Producer
Farmer's Insurance
2026.04 - Current
Mobile Expert
T-Mobile
2023.12 - 2026.02
Customer Service Representative
Verizon Wireless
2023.04 - 2023.12
Merchandise Stocker
Walmart
2022.07 - 2023.03
Call Center Representative
T-Mobile
2017.07 - 2022.06
Customer Service and Accounts Representative
USSA
2017.01 - 2017.07
Meat Counter Clerk
Green City Foods
2014.01 - 2017.01
High School Diploma -
Green City High School