Allison Jackson
Stone Mountain,GA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Hyatt Centric Buckhead
Atlanta, GA
11.2023 - 03.2024
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed and maintained a strong food safety culture within the organization, promoting awareness and responsibility among employees.
Supervisor
Cultured South, Golda Kombucha
Atlanta, GA
07.2021 - 10.2023
- Trained new employees and delegated daily tasks.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Consulted with managers to organize special events and promotions.
- Developed expert knowledge of commercial food sanitation policies and procedures and advised others on policies.
- Conducted experiments to test new or alternate feedstock fermentation processes.
Assistant Food and Beverage Director
Lettuce Entertain You
Chicago, IL
08.2017 - 03.2020
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Bartender
Devereaux, Viceroy Hotel
Chicago, IL
08.2014 - 12.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor Of Business Administration -
University of Alabama At Birmingham
Birmingham, ALSkills
- Service Operations Management
- Guest Relations
- Strategic Oversight
- Hiring and Onboarding
- Food Safety Training
Certification
That’s Amaro! Italian Cocktail Class, Chicago
Botanical Mixology Course, Chicago
Wine Appreciation Course, Chicago
Timeline
Food and Beverage Supervisor
Hyatt Centric Buckhead
11.2023 - 03.2024
Supervisor
Cultured South, Golda Kombucha
07.2021 - 10.2023
Assistant Food and Beverage Director
Lettuce Entertain You
08.2017 - 03.2020
Bartender
Devereaux, Viceroy Hotel
08.2014 - 12.2017
Bachelor Of Business Administration -
University of Alabama At Birmingham