Allison Katinas
Novi
Summary
As a student athlete, developed strong leadership and teamwork abilities in competitive athletic and academic environments. Demonstrates time management and goal-setting skills essential for success. Seeking to transition into an internship where these transferrable skills can drive positive outcomes. Dynamic and dedicated professional with proven multitasking and problem-solving skills, honed at Novi Coffee And Tea. Recognized for enhancing customer satisfaction through personalized service and effective communication. Successfully trained new team members, fostering a collaborative environment that improved overall efficiency and sales.
Overview
3
3
years of professional experience
Work History
Crew Member
Novi Coffee And Tea
01.2024 - Current
- Worked front counter, coffee bar and other areas.
- Took orders, prepared drinks, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Supported training of new crew members, leading to more efficient onboarding process.
Crew Member
Tuscan Cafe
05.2022 - 12.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
MBA -
University of Detroit Mercy
Detroit, MI05-2028
Skills
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Self-discipline
- Verbal and written communication
Timeline
Crew Member
Novi Coffee And Tea
01.2024 - Current
Crew Member
Tuscan Cafe
05.2022 - 12.2023
MBA -
University of Detroit Mercy
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