Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Leija

La Vernia,TX

Summary

Reliable professional committed to meeting and satisfying customer needs. Effective at completing necessary tasks to help businesses succeed. Skilled in communication, and problem-solving while also building strong relationships and keeping a positive mindset along the way.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

GVEC
Seguin, TX
03.2021 - Current
  • Answer customer inquiries via phone or email.
  • Provided excellent customer service and built personable relationships with our service members.
  • Answer any billing questions or inquiries.
  • Provide accurate information on services offered.
  • Established electric and internet services to new members.
  • Provided general internet support to our customers. This includes troubleshooting equipment or devices.
  • Utilize various programs and systems to further investigate any customer concerns.
  • Problem solving and multitasking accurately and efficiently.

Assistant

Frye Management
West Memphis, Arkansas
09.2020 - 12.2020
  • Served as co-owner's assistant at 'Ark Pest Control'.
  • Managed social media and marketing initiatives.
  • Scheduled and managed appointments.
  • Handled payment transactions.
  • Data entry.

Sales Coordinator

Jon Wayne Heating And Air Conditioning LTD
05.2016 - 06.2020
  • Assisted in the HVAC sales team's fleet dispatching for smooth coordination of appointments.
  • Qualified sales leads.
  • Built personable relationships with the sales team and maintained a positive mindset, as this was important to encourage each other in the field.

Happy Caller

Jon Wayne Heating And Air Conditioning LTD
San Antonio, TX
04.2016 - 06.2020
  • Achieved customer satisfaction goals through outbound calling to gather feedback on improvement/visit satisfaction.
  • Addressed customer concerns that had a negative impact on our sales and offered incentives to help gain customer loyalty.
  • Processed credit applications with multiple lenders to improve approval rates.

Customer Service Representative

Jon Wayne Heating And Air Conditioning LTD
San Antonio, TX
04.2016 - 06.2020
  • Managed inbound calls.
  • Scheduled maintenance services.
  • Renewed service agreements.
  • Addressed customer concerns.

Loan Officer

09.2015 - 04.2016
  • Managed and processed loan applications.
  • Explained the different types of loans available to customers and the expectations that come with the loan.

Education

High School Diploma -

La Vernia High School
La Vernia, TX
08.2014

Skills

  • Problem solving
  • Communication
  • Time management
  • Active listening
  • Adaptability
  • Technical Support
  • Building rapport
  • Service Upselling
  • Scheduling
  • Customer Relations
  • Dispatch Coordination

Timeline

Customer Service Representative

GVEC
03.2021 - Current

Assistant

Frye Management
09.2020 - 12.2020

Sales Coordinator

Jon Wayne Heating And Air Conditioning LTD
05.2016 - 06.2020

Happy Caller

Jon Wayne Heating And Air Conditioning LTD
04.2016 - 06.2020

Customer Service Representative

Jon Wayne Heating And Air Conditioning LTD
04.2016 - 06.2020

Loan Officer

09.2015 - 04.2016

High School Diploma -

La Vernia High School
Allison Leija