Allison Mansfield
Mount Joy,PA
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained with POS software and customer service. Skilled at ensuring customer receives outstanding service by providing friendly and helpful support with dedication, efficiency and accuracy.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Menchies Yogurt
07.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Used POS system to enter orders, process payments and issue receipts.
Server
PJ Whelihan's
09.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Associate of Science - Marketing
Harrisburg Area Community College
Harrisburg, PA05.2024
High School Diploma -
Lancaster Catholic High School
Lancaster, PA05.2021
Skills
- Upselling Techniques
- Guest Experiences
- High-Volume Environments
- Guest Inquiries
References
Provided Upon Request
Timeline
Customer Service Cashier
Menchies Yogurt
07.2022 - Current
Server
PJ Whelihan's
09.2021 - Current
Associate of Science - Marketing
Harrisburg Area Community College
High School Diploma -
Lancaster Catholic High School
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