Allison Maxwell
Chesterton,IN
Summary
Proven Sales Consultant at Johnson Brothers Liquor Company, adept in CRM proficiency and persuasive communication, I've spearheaded initiatives that significantly fostered client relationships and exceeded sales goals. My strategic planning and customer service skills have catalyzed a notable increase in revenue, demonstrating a commitment to excellence and a knack for exceeding expectations.
Overview
21
21
years of professional experience
Work History
Sales Consultant
Johnson Brothers Liquor Company
10.2021 - Current
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
General Manager
Pottawattomie Country Club
08.2018 - 10.2021
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Food and Beverage Manager
Hilton Garden Inn Hotel
05.2004 - 07.2016
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
Education
High School Diploma -
Morton Sr High School
Hammond, IN06.1996
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Product and service sales
- Persuasive communication
- Strategic planning
- Community networking
- Consultative sales
- Cold calling
- Territory management
- Exceeds sales goals
- Customer service
- Product and service knowledge
- Upselling and cross selling
Timeline
Sales Consultant
Johnson Brothers Liquor Company
10.2021 - Current
General Manager
Pottawattomie Country Club
08.2018 - 10.2021
Food and Beverage Manager
Hilton Garden Inn Hotel
05.2004 - 07.2016
High School Diploma -
Morton Sr High School
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