Allison McAllister
Concord,NC
Summary
Dedicated healthcare professional with extensive experience in patient care coordination and administrative support. Skilled in managing high-volume patient communications, insurance verification, and documentation, while ensuring efficient appointment scheduling and follow-up. Brings a patient-centered approach to every interaction, contributing to overall care team success.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Family Caregiving
11.2024 - Current
- Took an intentional career break to focus on caring for my young children. Now ready to return to the workforce and bring my healthcare experience, remote care coordination background, and patient-centered approach to a new opportunity.
Care Coordinator
GoForward
07.2022 - 11.2024
- Served as a primary point of contact for patients through phone and online communication, handling approximately 30-50 patient calls per day.
- Responded to patient questions and concerns with empathy and professionalism while recognizing when questions required clinical guidance.
- Escalated clinical questions to nurses or physicians with clear, accurate information so patients could receive appropriate guidance.
- Scheduled appointments and coordinated patient follow-up to help keep care moving forward.
- Followed up with patients regarding medications, imaging, appointments, and other healthcare needs.
- Coordinated prescription requests and effectively communicated with healthcare providers and care team members to streamline patient care.
- Documented patient conversations, follow-ups, and care-related interactions accurately and consistently.
- Worked independently in a remote environment while staying organized, responsive, and accountable for assigned responsibilities.
- Established positive relationships with patients through active listening and addressing concerns, ensuring their questions reached the appropriate care team member.
Dental Assistant
Oak Family Dentistry
01.2020 - 07.2021
- Provided compassionate patient care in a busy dental practice and helped patients feel comfortable throughout their visits.
- Assisted dental providers with clinical procedures and day-to-day patient-care responsibilities.
- Communicated professionally with patients, coworkers, and dental providers.
- Managed scheduling and administrative tasks to enhance office efficiency.
- Managed multiple responsibilities in a fast-paced environment while maintaining attention to detail.
Dental Assistant
James Island Family, Cosmetic and Implant Dentistry
03.2017 - 07.2019
- Provided patient support in a family, cosmetic, and implant dentistry practice.
- Assisted dental providers with clinical procedures and patient care.
- Communicated with patients in a friendly and professional manner and helped address questions and concerns.
- Supported daily office operations and helped keep patient care organized and efficient.
- Worked effectively as part of a dental team while balancing multiple responsibilities.
Dental Assistant
Pleasant Family Dentistry
09.2016 - 01.2017
- Assisted with patient care and daily dental office operations.
- Helped create a welcoming and comfortable experience for patients.
- Supported the dental team with clinical and administrative responsibilities.
- Maintained an organized, professional, and patient-focused environment.
Education
Diploma - Applied Science - Expanded Duties Dental Assisting Program
Trident Technical College
Charleston, South Carolina01-2016
High School Diploma -
Wando Highschool
Mount Pleasant, SC06-2011
Skills
- Patient Care Coordination
- Patient Access & Support
- Appointment Scheduling
- Insurance Verification
- Patient Follow-Up
- Prescription Coordination
- Patient Communication
- Provider Communication
- Patient Question Triage & Escalation
- High-Volume Phone Communication
- Electronic Patient Records
- Healthcare Documentation
- Customer Service
- Remote & Independent Work
- Multitasking & Prioritization
- Attention to Detail
- Team Collaboration
- HIPAA-Conscious Communication
- Patient advocacy
- Clinical documentation
- Medication management
- Insurance verification
- Customer relationship management
- Attention to detail
- Team collaboration
- Problem solving
Certification
- CPR Certified
- Dental Radiology Certified
- Expanded Functions Certified
- Nitrous Oxide Certified
Timeline
Family Caregiving
11.2024 - Current
Care Coordinator
GoForward
07.2022 - 11.2024
Dental Assistant
Oak Family Dentistry
01.2020 - 07.2021
Dental Assistant
James Island Family, Cosmetic and Implant Dentistry
03.2017 - 07.2019
Dental Assistant
Pleasant Family Dentistry
09.2016 - 01.2017
Diploma - Applied Science - Expanded Duties Dental Assisting Program
Trident Technical College
High School Diploma -
Wando Highschool