Allison McDaniel
Phoenix,AZ
Summary
Dynamic and results-driven professional with extensive experience at Aqua Tots Swim Schools. Proven expertise in personnel management and effective communication, enhancing program performance and safety. Successfully trained instructors, improved customer satisfaction, and fostered teamwork, leading to a significant reduction in workplace incidents. Certified Master Water Safety Instructor with a strong focus on relationship building.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Deck Supervisor
Aqua Tots Swim Schools
01.2024 - 08.2025
- Supervised daily operations of swim classes, ensuring safety and engagement for all participants.
- Trained and mentored new instructors on effective teaching techniques and safety protocols.
- Implemented scheduling processes to optimize class availability and instructor utilization.
- Conducted regular assessments of fellow swim instructors, providing feedback to improve both curriculum and teaching approaches.
- Streamlined communication between staff and parents, fostering a supportive community environment.
- Evaluated performance metrics to identify areas for program improvement and growth opportunities.
- Documented and reported safety-related concerns or incidents.
- Resolved conflicts among crew members professionally, fostering a positive work environment conducive to teamwork.
- Reduced incidents of workplace accidents by enforcing strict adherence to safety guidelines and protocols.
- Achieved timely completion of projects by coordinating with other supervisors and managing resources effectively.
Front Desk Sales Associate
Aqua Tots Swim Schools
04.2023 - 08.2025
- Assisted customers with product inquiries and sales transactions effectively.
- Developed and maintained positive relationships with clients, enhancing customer satisfaction.
- Implemented promotional strategies to drive sales and improve overall performance.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Utilized property management software effectively to manage bookings, cancellations, and payment processing.
- Managed inventory of supplies at the front desk, proactively ordering necessities when needed.
- Established rapport with repeat customers through personalized service that fostered loyalty towards the brand.
Master Water Safety Instructor
Aqua Tots Swim Schools
03.2022 - 08.2025
- Instructed swim classes for various age groups (4 months old to 12 years old), emphasizing water safety and fundamental swimming skills.
- Worked closely with children that had special needs, such as autism, ADHD, and anxiety.
- Instructed private lessons to students with special needs and developed independent curriculums.
- Monitored pool activities to ensure adherence to safety regulations and promote a secure environment.
- Trained and mentored junior and senior instructors in effective teaching techniques and safety protocols.
- Evaluated student progress regularly, providing constructive feedback to both students and parents in order to enhance performance.
- Collaborated with parents to address concerns and provide updates on children's progress and safety practices.
- Demonstrated basic to advanced swim techniques and breathing exercises.
- Earned Water Safety Instructor and CPR certification.
Education
High School Diploma -
Desert Vista High School
Phoenix, AZ05-2025
Bachelor of Arts - Organizational Leadership (Project Management)
Arizona State University
Tempe, AZ05-2027
Skills
- Personnel management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Relationship building
- Organizational skills
- Active listening
- Effective communication
- Task prioritization
Certification
- Master Water Safety Instructor Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Deck Supervisor
Aqua Tots Swim Schools
01.2024 - 08.2025
Front Desk Sales Associate
Aqua Tots Swim Schools
04.2023 - 08.2025
Master Water Safety Instructor
Aqua Tots Swim Schools
03.2022 - 08.2025
High School Diploma -
Desert Vista High School
Bachelor of Arts - Organizational Leadership (Project Management)
Arizona State University