Beth Young
Standish,ME
Summary
Dynamic automotive technician with extensive experience at VIP Tires and Service, recognized for enhancing vehicle performance through expert diagnostics and repairs. Proven ability in personnel management and fostering teamwork, leading to increased customer satisfaction and loyalty. Skilled in electrical troubleshooting and committed to maintaining high safety standards in all operations.
Overview
10
10
years of professional experience
Work History
Deck Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
Portland, ME
06.2024 - Current
- Documented and reported safety-related concerns or incidents.
- Operated vessel at economic engine speeds per established policies.
- Maintained and enhanced benchmark status with inspecting agencies.
- Kept operations in compliance with applicable local, state and federal safety and environmental regulations.
- Promoted a culture of continuous improvement by encouraging team members to share suggestions for enhancing operational processes or procedures.
- Maintained accurate records of all deck operations, ensuring compliance with company policies and regulatory requirements.
- Increased staff retention through regular training, performance evaluations, and targeted feedback sessions.
- Enhanced safety standards by conducting regular inspections and maintenance of deck equipment.
- Resolved conflicts among crew members professionally, fostering a positive work environment conducive to teamwork.
- Facilitated smooth transitions during shift changes to maintain seamless continuity in deck operations.
- Reduced incidents of workplace accidents by enforcing strict adherence to safety guidelines and protocols.
- Managed emergency situations effectively, executing contingency plans swiftly to minimize disruptions in normal operations.
Automotive Technician
VIP Tires and Service
Gorham, ME
11.2021 - 12.2022
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Automotive Technician
Macdonald Motors
Conway, NH
05.2018 - 11.2021
- Completed customer orders and warranty services according to manufacturer specifications.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Increased workshop efficiency with organization of tools and equipment.
- Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
- Improved customer satisfaction by providing precise and timely repair updates.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Read and followed technical documentation to complete accurate repairs.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Performed emissions tests according to standard procedures.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Automotive Technician
Lee Auto Mall
Westbrook, ME
08.2015 - 01.2018
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Analyzed vehicle data using advanced diagnostic equipment.
- Investigated customer complaints to identify cause of malfunctions.
- Coordinated with parts department to determine availability of necessary components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed safety and emissions inspections.
Education
Associate Degree - Automotive And Diesel Technician
Universal Technical Institute
Sacramento, CA04.2014
Pine Eagle High School
Halfway, OR05.2004
Skills
- Hazardous materials handling
- Environmental awareness
- Personnel management
- Teamwork
- Problem-solving
- Time management
- Engine diagnostics
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Parts replacement
- Electrical troubleshooting
- Electrical repairs
- Adaptability and flexibility
- Parts installation
- Troubleshooting
Timeline
Deck Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
06.2024 - Current
Automotive Technician
VIP Tires and Service
11.2021 - 12.2022
Automotive Technician
Macdonald Motors
05.2018 - 11.2021
Automotive Technician
Lee Auto Mall
08.2015 - 01.2018
Associate Degree - Automotive And Diesel Technician
Universal Technical Institute
Pine Eagle High School