Allison McDonald
Prosper,TX
Summary
Program and operations professional with a strong background in customer success, strategic sales, and program management within the healthcare industry. Proven ability to improve operational efficiency, build strategic partnerships, and deliver data-driven insights that enhance program performance. Experienced in onboarding, contract management, stakeholder collaboration, and business development. Dedicated to supporting organizational growth and delivering measurable results.
Overview
18
18
years of professional experience
Work History
Program Service Manager
Vizient Inc
Irving, TX
12.2022 - Current
- Identify operational improvement opportunities and manage projects supporting customer success, strategy, and program operations.
- Lead onboarding and training for new members entering program services.
- Research and identify new business opportunities, value propositions, and service capabilities.
- Serve as operational liaison between internal teams and external stakeholders regarding sales opportunities.
- Coordinate and participate in periodic business reviews with key members.
- Support engagement of councils and panels to gather member feedback, best practices, and contracting insights.
- Assist in business renewals, service negotiations, and drafting of agreements.
- Provide cross-functional training on program components to internal and external stakeholders.
- Monitor program performance metrics including financial incentives, participation, contract utilization, and signups to optimize results.
- Coordinate logistics for continuing education events including speakers, venues, and program resources.
- Manage accreditation quality databases, marketing databases, and Network Community platform.
- Create and distribute marketing materials for internal and external stakeholders.
Strategic Sales Specialist
Proven Pharma
Prosper, TX
11.2020 - 11.2022
- Partnered with physician practices including nurses, office managers, case managers, and referral coordinators to drive patient referrals to pharmacy services.
- Conducted outbound engagement with healthcare providers to communicate company capabilities and product knowledge.
- Collaborated with outside sales teams to target key accounts, increasing referral business by 20% from 2020 to 2021.
- Managed account data, analytics, and opportunities through the Salesforce CRM platform.
- Acted as liaison between customers and pharmacy teams to resolve service issues and maintain expectations.
- Ensured compliance with all laws, regulations, and pharmaceutical industry policies.
Contracts Coordinator
Proven Pharma
Prosper, TX
11.2018 - 06.2020
- Managed and maintained customer contracts, ensuring accurate pricing, terms, and product details.
- Developed and implemented new contracts, policies, and pricing procedures to support business growth.
- Streamlined database procedures to improve reporting efficiency and analytical accuracy.
- Maintained customer database with current and historical sales information.
- Served as departmental liaison for customer questions regarding contract terms and pricing.
- Maintained compliance with all regulatory and pharmaceutical communication standards.
Strategic Account Executive
ASD Healthcare
Frisco, TX
01.2015 - 10.2015
- Developed and executed sales strategies for plasma derivatives, specialty pharmaceuticals, and flu vaccines across alternate sites and hospitals.
- Exceeded revenue and gross profit goals by expanding customer relationships and identifying new business opportunities.
- Partnered with customers to identify operational improvements and resolve distribution challenges.
- Supported Strategic Account Executives with implementation of technology and services that increased profitability and expanded strategic IDN partnerships.
- Maintained strong networking relationships with GPO partners, manufacturers, and industry representatives.
- Continued professional education through healthcare conferences and manufacturer training programs.
Alternate Site Territory Manager
ASD Healthcare
Frisco, TX
10.2010 - 01.2015
- Managed territory sales for plasma derivatives, specialty products, and flu vaccines across alternate healthcare sites.
- Exceeded FY2013 gross profit goal by 31% and FY2014 goal by 13%.
- Developed new business while maintaining relationships with existing accounts across pharmacies, clinics, and healthcare facilities.
- Served as liaison between customers and manufacturers to resolve operational and distribution challenges.
- Built relationships with GPO and manufacturer representatives to support sales growth and market awareness.
- Participated in healthcare conferences and manufacturer training to maintain industry expertise.
Direct Marketing Representative
ASD Healthcare
Frisco, TX
10.2007 - 10.2010
- Conducted outbound prospecting and sales calls to physicians, hospitals, and pharmacies across assigned states.
- Managed territory marketing campaigns and call cycles, expanding the customer base by 18%.
- Led the company in influenza vaccine sales, pre-booking 55,000+ vials and generating $5.2M in revenue.
- Utilized Microsoft Office tools to analyze sales data, manage reporting, and maintain accurate records.
Education
Bachelor of Science - Fashion Merchandising
University of North Texas
Denton, TXSkills
- Program Management
- Customer Success & Relationship Management
- Strategic Sales & Business Development
- Contract Management
- Salesforce CRM
- Data Analysis & Reporting
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Windows
- PlanItPro
Timeline
Program Service Manager
Vizient Inc
12.2022 - Current
Strategic Sales Specialist
Proven Pharma
11.2020 - 11.2022
Contracts Coordinator
Proven Pharma
11.2018 - 06.2020
Strategic Account Executive
ASD Healthcare
01.2015 - 10.2015
Alternate Site Territory Manager
ASD Healthcare
10.2010 - 01.2015
Direct Marketing Representative
ASD Healthcare
10.2007 - 10.2010
Bachelor of Science - Fashion Merchandising
University of North Texas