Allison McElrath
Communications Specialist
Jupiter,FL
Summary
Communications Specialist- have facilitated open, goal-oriented, communication between multi- department teams. I have floated between being the subject matter expert in giving information and being the center point of collaborating with receiving information. I look forward to providing for a variety of personalities at my next organization. Happy to bring my skills to an operation needing collaborative communicators.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work History
Sales Associate
Wayfair
09.2020 - 09.2022
- Point of contact for roughly 40-55 clients daily regarding varieties of needs such as product education, creative input, and financial services offered.
- Performed payments including opening lines of credit.
- Create personalized approaches to reach individual KPI and team goals.
- Cross-departmental collaboration for issues that arise in technology based environments.
- Approach situations with empathy and patience.
- Bring my originality and flexibility to daily processes. Contributing my personality to the organization.
Visual Communications Specialist/ Inside Sales
FastSigns
02.2018 - 03.2020
- Interpreted clients' needs and introduced services to fit specific requirements.
- Utilized team based thinking and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Built rapport with clients to establish priority of return
- Lent my personability and creative input to multitudes of projects, usually 6-10 projects ranging from small to large each day.
Education
High School Diploma -
Cramerton Christian Acadamey
Cramerton, NC 08.2000 - 08.2012
Skills
- Multitasking Abilities
Good Telephone Etiquette
Flexible and Adaptable
Point of sale operation
Performance improvement
Client communication
Additional Information
My passion for people has developed along the journey of being a waitress, a team member for a small organization, taking over some project management and moving ranks in CRM sales as a team member in my previous role. ( 5 years in customer-facing roles with management assistance sprinkled in for 3-4 of those years) Every new position had its learning curve which turned into growth and improved ability. I thrive in the fluidity of being independent and collaborative- creative and strategic- fun and productive. Again the values of accountability, embracing change and agility, championing inclusion, and recognizing that the business power comes from the associates. I look forward to bring my talent to be there for the team!
Timeline
Sales Associate
Wayfair
09.2020 - 09.2022
Visual Communications Specialist/ Inside Sales
FastSigns
02.2018 - 03.2020
High School Diploma -
Cramerton Christian Acadamey
08.2000 - 08.2012