Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Mchugh

Romeoville,IL

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Sally Beauty Supply. Proven ability to enhance sales through exceptional product knowledge and effective team building. Skilled in resolving customer issues and training staff, consistently fostering a positive shopping experience and driving sales growth.

Overview

6
6
years of professional experience

Work History

Color Consultant

Sally Beauty Supply
07.2022 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Informed customers of promotions to increase sales productivity and volume.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Lead Sales Associate

Designer Shoe Warehouse
05.2021 - 06.2022
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Developed and maintained knowledge of current sales and promotions.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Processed and stocked merchandise in accordance with store standards.

Sales Associate

Goodwill Industries Of Houston
09.2019 - 04.2021
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Romeoville High School
Romeoville, IL
06.2021

Skills

  • Customer service
  • Detail-oriented
  • Exceptional multi-tasker
  • Excellent communication skills
  • Product knowledge
  • Employee motivation
  • Team building
  • Delegating work
  • Problem-solving

Timeline

Color Consultant

Sally Beauty Supply
07.2022 - Current

Lead Sales Associate

Designer Shoe Warehouse
05.2021 - 06.2022

Sales Associate

Goodwill Industries Of Houston
09.2019 - 04.2021

Romeoville High School

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Allison Mchugh