Allison Milam
Fountain Inn,SC
Summary
Dynamic and dedicated professional with a proven track record at Spike's Afterschool, adept in creating safe and engaging environments for children. Excels in conflict resolution and multitasking, ensuring high levels of cleanliness and customer satisfaction. Skilled in CPR and relationship building, consistently enhancing service quality and operational efficiency.
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining an organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and a positive attitude ensure a welcoming and efficient experience for all guests.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
3
3
years of professional experience
Work History
Child Caregiver
Spike's Afterschool
01.2022 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
Restaurant Hostess
Arizona Steakhouse
06.2021 - 01.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
Associate of Science - Radiology
Greenville Technical College
Greenville, SC12-2025
High School Diploma -
Hillcrest High School
Simpsonville, SC05-2022
Skills
- CPR training
- Cleaning and sanitizing
- Hygiene and cleanliness
- Conflict resolution
- Handling complaints
- Positive reinforcement
- Strong multitasking
- Relationship building
- Payment processing
- Supply restocking
- Customer service
- Active learning
Timeline
Child Caregiver
Spike's Afterschool
01.2022 - Current
Restaurant Hostess
Arizona Steakhouse
06.2021 - 01.2022
Associate of Science - Radiology
Greenville Technical College
High School Diploma -
Hillcrest High School
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