Allison Miley
Arcade
Summary
Professional counseling candidate, well-versed in therapeutic techniques and client rapport-building. Known for effectively supporting individuals through emotional challenges and contributing to collaborative team environment. Reliable and adaptable, with strong interpersonal and problem-solving skills valued in counseling roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scan Associate
Tops Friendly Markets
07.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked personal identifications during alcohol and tobacco sales.
- Assisted customers with self-checkout machine operations.
- Developed strong attention to detail through careful review of scanned materials for errors or inconsistencies.
Graduate Assistant
SUNY Brockport
01.2023 - 08.2024
- Collaborated with fellow graduate assistants to create a supportive learning environment for undergraduate students.
- Utilized statistical software packages to analyze complex datasets, resulting in valuable insights for research projects.
- Built and maintained professional relationships with students and faculty members.
- Organized student files for CACREP audit.
Cashier Food Prep
Krolick's Bbq
04.2017 - 07.2021
- Completed more than 150 orders each shift with focus on quality and efficiency
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders
- Cross-trained in Cashier and Catering positions to support team and help meet all customer needs
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Executed cash transactions quickly and accurately
Information Center Assistant
SUNY Brockport
08.2019 - 02.2021
- Sorted and placed mail into the proper bins with high levels of accuracy.
- Sorted and placed packages onto the proper shelves with high levels of accuracy.
- Accurately logged in and out letters and packages through SQBX.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Cashier/ Server
John And Mary's
08.2016 - 04.2019
- Troubleshooted and resolved issues with cash registers, card scanners and printers
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees
Education
Bachelor of Arts - Psychology
SUNY College At Brockport
Brockport, NY05.2022
High School Diploma -
Pioneer Senior High School
Yorkshire, NY06.2019
Master of Science - Counselor Education
SUNY, Brockport
08-2026
Skills
- Team contribution
- Price memorization
- Recordkeeping and bookkeeping
- Effective multi-tasker
- Excellent customer service and assistance
- Strong communication skills
- Menu memorization
- Certified in Microsoft Office
- Stocking and Replenishing
- POS Systems
- Liquor Law Compliance
- Cash Drawer Management
- Bagging and Packaging
- Office Administration
- Accuracy and precision
- Barcode scanning
- Customer service
Certification
- Microsoft Office Specialist: Certificate
Timeline
Graduate Assistant
SUNY Brockport
01.2023 - 08.2024
Scan Associate
Tops Friendly Markets
07.2021 - Current
Information Center Assistant
SUNY Brockport
08.2019 - 02.2021
Cashier Food Prep
Krolick's Bbq
04.2017 - 07.2021
Cashier/ Server
John And Mary's
08.2016 - 04.2019
High School Diploma -
Pioneer Senior High School
Bachelor of Arts - Psychology
SUNY College At Brockport
Master of Science - Counselor Education
SUNY, Brockport
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