Summary
Overview
Work History
Education
Skills
Timeline
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Briana Richburg

Jersey City,NJ

Summary

Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

Overview

9
9
years of professional experience

Work History

Scan Associate

EXL Service
Jersey City, New Jersey
12.2024 - Current
  • Ensured compliance with data security and confidentiality protocols while handling sensitive or confidential documents.
  • Accurately indexing the digital images with relevant information and performing data entry to log scanned information into the system.
  • Processed high-volume check transactions with accuracy and timeliness.
  • Operated high-speed scanning equipment and software to convert paper files into searchable digital formats.
  • Processed confidential client and financial documents, ensuring secure scanning and proper destruction of physical copies.
  • Organize and categorize documents by type or project, ensuring they are in the correct order before scanning.
  • Collaborate with team members, supervisors, and other departments to prioritize and complete scanning projects in a timely manner.

CUSTOMER SERVICE REPRESENTATIVE( Seasonal)

Modivcare
Edison, New Jersey
02.2024 - 08.2024
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

PSE CLERK

United States Post Office
Jersey City, US
02.2020 - 01.2023
  • Enhanced incoming mail efficiently, accurately sorting packages according to established guidelines.
  • Sort outgoing and/or incoming mail using automated equipment and manually.
  • Responded to 100 customer calls per day and emails to answer questions about products and service.
  • Prepared required paperwork for shipments in accordance with company standards.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Performed data entry tasks for various administrative activities related to PSE position.
  • Furthered parcels into system for proper and timely departure.
  • Managed multiple projects simultaneously while meeting strict deadlines.

SALES ASSOCIATE

Macy's Department Store
Jersey City, US
09.2019 - 01.2020
  • Achieved sales through engagement of customers, suggestive selling, and sharing of product knowledge.
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Collaborating with customers locating products and checked store system for merchandise at other sites.
  • Answered over 100 customer questions per day regarding sizing, accessories and proper care for merchandise.
  • Completed merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.

CREW MEMBER

AMC Theatres
Jersey City, US
05.2017 - 08.2018
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Informed ticket holders to seats and facility locations.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Answered an average of 20 calls per day by addressing customer inquires, movie times and reward programming.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Provided information about current and future events at facility.
  • Resolved guests complaints quickly and efficiently.
  • Supervised, trained, and developed team members in accordance with company policies and procedures.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Greeted thousands of customers per day communicated effectively to obtain orders.

CREW MEMBER

Wendy's Restaurant
Bayonne, US
12.2016 - 05.2017
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepared all food orders within 2-3 minute time frame.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Greeted customers and provided excellent customer service.
  • Communicated openly and honestly with management team during each shift to ensure it ran smoothly.
  • Provided customers with information on specials and discount deals.
  • Worked well with teammates and accepted coaching from management team.
  • Aided other team members to achieve goals.

Education

High School Diploma -

Lincoln High School
Jersey City, NJ
06-2018

Skills

  • Customer Service
  • Adaptability
  • Computer Proficiency Skills
  • Teamwork Skills
  • Problem-Solving skills
  • Organizational Skills
  • Decision-Making
  • Attention to detail
  • Multitasking
  • Data Entry

Timeline

Scan Associate

EXL Service
12.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE( Seasonal)

Modivcare
02.2024 - 08.2024

PSE CLERK

United States Post Office
02.2020 - 01.2023

SALES ASSOCIATE

Macy's Department Store
09.2019 - 01.2020

CREW MEMBER

AMC Theatres
05.2017 - 08.2018

CREW MEMBER

Wendy's Restaurant
12.2016 - 05.2017

High School Diploma -

Lincoln High School

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