ALLISON MORROW
Waynesboro,PA
Summary
Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Settlement Controls and Solutions, Director
Fiserv
Hagerstown, MD
11.2022 - Current
- Responsible for strategic planning and initiatives for reconciliation and cash management across multiple business channels
- Provided reconciliation oversight for a variety of products and platforms including digital payouts, merchant acquiring, prepaid cards, cashletters, and debit processing
- Engaged with various teams including technical engineering, product development, compliance officers, legal advisors, and treasury staff to design top-tier solutions for new products and features.
- Played a pivotal role in driving major initiatives, including the introduction of new sponsor banks, execution of high-profile large-scale payment distributions, and creation of tailored solutions to accommodate shifting client requirements and market trends.
- Provided support and leadership for a team of 35+ direct and indirect reports through career-building, mentoring, strategic projects and initiatives, and coaching opportunities
- Drove escalated issues from discovery to resolution and implemented remediation plans for reduced future impact
Manager Operations
Fiserv
Hagerstown, Maryland
06.2017 - 11.2022
- Manage a team of owner-associates responsible for the daily settlement reconciliations and exception processing for multiple product lines
- Work closely with business leads, product teams, audit, and operations to ensure all processes continue to evolve with the changing business goals and are handled efficiently
- Partner with product owners to drive IT solutions to streamline functions handled within the team
- Analyze metrics and KPIs to suggest opportunities for systemic processing and expense saves
- Provide guidance and facilitate training within the team for new or revised processes
- Handle escalated inquiries and provide incident management response as needed.
Business Analyst
First Data Corporation
Hagerstown, Maryland
08.2015 - 06.2017
- Analyze the internal processes of the debit team to identify and implement changes that will be beneficial to the department
- Compose macros using VBA language to automate processes
- Write procedures and work closely with the technical support team to implement process improvements
- Work with the Projects team to draft requirements, perform testing, and complete post-validation support for projects impacting the pin debit processes and tools
- Provide guidance and facilitate training within the team for new or revised processes
- Research and respond to escalated inquiries from merchants and other departments within First Data
- Create and review ad-hoc reporting for a variety of business needs and requests.
Settlement Analyst/Senior Settlement Analyst
First Data Corporation
Hagerstown, Maryland
11.2011 - 08.2015
- Team lead for the ACH returns team
- Assisted the team with escalated research issues and inquiries
- Created procedures and worked with the tech team to automate processes that were being completed manually on a daily basis
- Participated in many projects that improved the handling of exception items and ensured that all practices were in accordance with NACHA regulations
- Completed daily metric reporting
- Analyzed reporting to identify trends and explored ideas of how to reduce volume.
Coordinator Research
First Data Corporation
Hagerstown, Maryland
02.2011 - 11.2011
- Handled inquiries via phone, email, and fax for retailers of a large petroleum client
- Submitted adjustments for unpaid sales and exception transactions
- Monitor team mailbox and distribute work to the team as needed
- Improved a daily process with an external terminal support team to ensure all necessary detail was provided in a standard format so the team could process adjustments timely.
Education
Master of Science in Data Analytics -
West Virginia University
Morgantown, WV08-2024
Bachelor of Science in Information Science and Technology -
Penn State University, World Campus
12.2019
Associates of Business Administration -
Hagerstown Community College
Hagerstown05.2013
Skills
- Strong Analytical and Data Presentation Skills
- Excellent Written and Verbal Communication
- Critical Thinking Skills to Make Quick Informed Decisions
- Proficient in Microsoft Word, Excel, Access, PowerBI and PowerPoint
- Background with VBA and some knowledge of SQL, Java, R Statistical Modeling, Tableau, Qlik, and C
Accomplishments
Graduate of Class 37, Leadership Washington County (2024)
- Selected to participate and represent Fiserv in a community leadership program along with 33 other professionals who work in Washington County, MD across different sectors including non-profits, banking and finance, manufacturing, small business, etc.
- Enhanced networking skills and had the opportunity to learn more about the community and our impact as leaders through 9 program days each focused on a different topic such as healthcare, local and state government, education, economic development, etc.
References
References available upon request.
Timeline
Settlement Controls and Solutions, Director
Fiserv
11.2022 - Current
Manager Operations
Fiserv
06.2017 - 11.2022
Business Analyst
First Data Corporation
08.2015 - 06.2017
Settlement Analyst/Senior Settlement Analyst
First Data Corporation
11.2011 - 08.2015
Coordinator Research
First Data Corporation
02.2011 - 11.2011
Master of Science in Data Analytics -
West Virginia University
Bachelor of Science in Information Science and Technology -
Penn State University, World Campus
Associates of Business Administration -
Hagerstown Community College