Allison Nichols
Portsmouth,OH
Summary
I, Allison Nichols am an experienced and reliable Key Holder offering an extensive background in customer service, sales, client relations and merchandising. Self directed and self motivated team player who also works well independently.
Overview
6
6
years of professional experience
Work History
Key Holder
Shoe Show
New Boston, OH
03.2022 - Current
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Researched out-of-stock items to find additional inventory in other store locations.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Key Holder
Dollar General
New Boston, OH
12.2018 - 04.2021
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Supervised bank deposits and security procedures to support store opening and closing.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Assisted customers with product selection and resolving complaints.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Handled customer inquiries and complaints with professionalism and patience.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Ensured store was opened and closed in a timely manner according to company policies.
Education
High School -
Glenwood High School
1 Glenwood Tiger Trail, New Boston OH, 4566205-2016
Skills
- Dependable
- Organized
- Hard Working
- Drawer counting
- Opening and closing coordination
- Cash handling accuracy
- Alarm systems
- Daily reporting
- Sales quotas
- Store maintenance
- Workplace safety
- Customer service
- Bank deposits
- Store recovery processes
Timeline
Key Holder
Shoe Show
03.2022 - Current
Key Holder
Dollar General
12.2018 - 04.2021
High School -
Glenwood High School