Allison Otalora
Queens,NY
Overview
4
4
years of professional experience
Work History
Confectioner
Chef Jhoanes
06.2022 - Current
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Coordinated with team members to prepare orders on time.
- Disciplined and dedicated to meeting high-quality standards.
- Modified recipes to accommodate dietary restrictions and allergies.
Customer Service Cashier
Strawberry Market
02.2021 - 06.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
Cashier Team Lead
Ctown Supermarkets
04.2020 - 02.2021
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Customer Service Cashier
Grass Roots
01.2020 - 04.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor Of Accountancy - Accounting
La Salle University, Colombia
Bogotá, ColombiaBachelor Of Administrative Studies - Accounting
Central University
Bogota,Colombia07.2018
Skills
- Customer Service
- Workflow Optimization
- Order Management
- Language Translation
- Customer Support
- Problem-Solving
Timeline
Confectioner
Chef Jhoanes
06.2022 - Current
Customer Service Cashier
Strawberry Market
02.2021 - 06.2022
Cashier Team Lead
Ctown Supermarkets
04.2020 - 02.2021
Customer Service Cashier
Grass Roots
01.2020 - 04.2020
Bachelor Of Accountancy - Accounting
La Salle University, Colombia
Bachelor Of Administrative Studies - Accounting
Central University