Allison Palmer
Sapulpa,OK
Summary
Compassionate and experienced Veterinary Assistant offering over a decade of commitment to quality patient care and exceptional client support. Expertise in administering medications, managing critical care cases, and meticulously documenting patient records in both general practice and specialty environments. Highly skilled in client education, translating complex medical information, and fostering strong, trusting relationships with pet owners.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Senior Veterinary Assistant
Urgentvet
03.2025 - 10.2025
- Assisted veterinarians during examinations and surgical procedures to ensure animal welfare.
- Managed patient intake and maintained accurate medical records for efficient workflow.
- Educated pet owners on post-operative care and preventive health measures.
- Monitored vital signs and administered medications under veterinary supervision for optimal animal care.
- Coordinated with team members to streamline patient flow, enhancing overall clinic efficiency.
- Implemented inventory management procedures to maintain adequate stock of supplies and medications.
- Developed strong client relationships, fostering trust and loyalty through exceptional customer service.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Collected patient biopsies and blood samples for laboratory analysis.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
Vet Assistant
VCA
05.2012 - 06.2025
- Performed laboratory tests such as urinalysis, fecal analysis, and heartworm testing.
- Communicated effectively with clients regarding their pets' conditions and provided emotional support when needed.
- Administered medications prescribed by the veterinarian and monitored animal's response to treatment.
- Educated clients on proper pet care techniques including nutrition, grooming, exercise and preventive healthcare measures.
- Assisted veterinarians with routine exams and treatments of animals, including restraining animals for examinations and administering vaccinations.
- Prepared surgical instruments prior to surgeries.
- Monitored vital signs of patients during surgery, including temperature, pulse rate, and respiration rate.
- Assisted in emergency situations by providing first aid to injured or ill animals.
- Maintained accurate medical records for each patient in accordance with clinic protocols.
- Provided post-operative care to ensure successful recovery of animals after surgery or other procedures.
- Observed behavior of animals closely while handling them in order to identify potential behavioral issues that require further attention.
- Provided general administrative duties such as scheduling appointments, answering phones, filing paperwork.
- Cleaned cages and kennels regularly to maintain a safe and sanitary environment for both staff members and patients.
- Updated and maintained animal records by noting actions taken and dates thereof.
- Monitored vital signs, administered medications, and provided nursing care.
- Collected laboratory specimens, such as blood, urine, and feces for testing.
- Performed routine laboratory tests and diagnostic tests, such as taking, and developing x-rays.
Vet Assistant
Dripping Springs Pet Hospital
02.2020 - 03.2021
General Manager
Arby's
12.2006 - 02.2011
- Used computerized inventory system to plan and manage adequate inventory levels.
- Recruited team members for maintaining adequate staffing levels according to projected sales.
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
- Provided leadership by setting clear expectations for team members.
- Monitored cash handling procedures to accurately charge customers.
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback.
- Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices.
- Managed payroll records accurately ensuring timely payment of wages.
- Facilitated team meetings to ensure staff remained informed of changes.
Education
Biology
Tulsa Community College
Tulsa, OKSkills
- Proficient in Microsoft Word and Excel
- Problem-solving abilities
- Time Management
- Multi-tasking
- Team collaboration
- Client communication and education
- Animal safety
- Medication administration and prescription filling
- Appointment scheduling
- Euthanasia assistance
- Laboratory procedures
- Sanitation protocols
- Medical record-keeping/charting
- Diagnostic imaging
- Emergency and preventive care
- Post operative care
- Surgical procedures and support
- Veterinary terminology
- Pharmacy inventory
- Patient flow management
- Intravenous catheterization
- Dental prophylaxis
- Surgical assistance
- Attention to detail
- Wound care
- Customer billing
Certification
- Recover CPR BLS
- Recover CPR ALS
- Fear Free Certified
Timeline
Senior Veterinary Assistant
Urgentvet
03.2025 - 10.2025
Vet Assistant
Dripping Springs Pet Hospital
02.2020 - 03.2021
Vet Assistant
VCA
05.2012 - 06.2025
General Manager
Arby's
12.2006 - 02.2011
Biology
Tulsa Community College