Allison Parker
Delmar,DE
Summary
Enthusiastic professional seeking to leverage experience in promoting companies in positive way and developing mass communications messages. Passionate for devising promotional and informational messages to build brand image, inform general public of promotions and initiatives and influence targeted audiences. Astute in utilizing metrics to monitor campaign results.
Overview
9
9
years of professional experience
Work History
Front Line Ambassador
BJ's Wholesale
Millsboro, DE
October - Current
- Increased sales by attending local events and educating customers on offered services.
- Maintained professionality and efficiency while working closely with leadership.
- Conferred with production or support personnel to produce or coordinate advertisements or promotions.
Cashier, Customer Service
Christmas Tree Shops and That
Rehobeth, DE
12.2020 - 05.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Customer Service Representative
M&T Bank
Georgetown, DE
10.2017 - 05.2020
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Sitel
Milford, DE
08.2015 - 09.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Arts - Media Arts
Wesley College
Dover, DE12-2012
Skills
- Customer Education
- Brand Awareness
- Product Knowledge
- Product and Service Promotion
- Decision-Making
Affiliations
- VOLUNTEERISM
Volunteered at the Brandywine Valley SPCA, taking care of cats and dogs,
sorting and filing paperwork.
Volunteered at the Delaware Food Bank.
Volunteered at Avenue United Methodist Church, Teaching and Assisting
children’s Sunday school. I also helped run the projector for Church services.
Timeline
Cashier, Customer Service
Christmas Tree Shops and That
12.2020 - 05.2021
Customer Service Representative
M&T Bank
10.2017 - 05.2020
Customer Service Representative
Sitel
08.2015 - 09.2017
Front Line Ambassador
BJ's Wholesale
October - Current
Bachelor of Arts - Media Arts
Wesley College