Allison Patman
Summary
Accomplished customer service representative with a proven history of experience in veterinarian anesthesia, pathology, surgery, and financial record keeping. Self-motivated and caring individual skilled in delivering incomparable care toward clients' needs, as well as profound capability in working with teammates to support accounting functions. Commended for spectacular work ethic assisting clients and sound knowledge of veterinary medical procedures and techniques. An organized and motivated individual, eager to utilize time management and organizational skills across diverse and fast-paced settings. Detail-oriented with a skill for advising clients and providing support demonstrated by many years of experience in various roles. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
Work History
Veterinary Technician and Receptionist
North Texas Veterinary Clinic
Keller, TX
02.2022 - Current
- Performed over 1,250 physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Prepared and labeled medications and instructed clients on administration.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, and autoclaves.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed data entry tasks and financials into various computer systems accurately and promptly.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Transmitted information or documents to customers through email, mailings, or facsimile machine.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Receptionist
Watauga Animal Hospital
Fort Worth, Texas
01.2021 - 02.2022
- Transmitted information or documents to customers through email, mailings, or facsimile machine.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bartender Shift Manager
The Cookshack
Fort Worth, TX
09.2019 - 01.2021
- Coached staff of over 20+ employees on strategies to enhance performance and improve customer relations.
- Operated cash register and Point of Sale (POS) system for a daily average worth $2,500 in transactions.
- Completed regular bar inventories and daily requisition sheets.
- Oversaw numerous food and beverage inventories and ordered ingredients to restock freezers, fridges, and pantries.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Identified the needs of customers promptly and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Prepared cocktails from bar recipes and served wine, draft, and bottled beer.
- Upsold customers from 'well' to 'top-shelf' brands to help boost sales.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Server/Bartender
Cheddar's Scratch Kitchen
Fort Worth, TX
01.2014 - 09.2019
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Balanced daily registers and generated sales reports for management.
- Made friendly conversation with customers to provide an enjoyable bar experience.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
High School Diploma -
Brewer High School
Fort Worth, TX05-2012
Skills
- Office Administration
- Procedure billing
- Recordkeeping strengths
- Maintaining treatment notes
- Client education
- Data management
- Multitasking
- Task prioritization
- Leadership
- Complaint resolution
- Scheduling
- Telephone Operations
Timeline
Veterinary Technician and Receptionist
North Texas Veterinary Clinic
02.2022 - Current
Receptionist
Watauga Animal Hospital
01.2021 - 02.2022
Bartender Shift Manager
The Cookshack
09.2019 - 01.2021
Server/Bartender
Cheddar's Scratch Kitchen
01.2014 - 09.2019
High School Diploma -
Brewer High School