Allison Patterson
Jamestown,KY
Summary
Dynamic professional with a proven track record in complaint resolution and data collection, honed across roles from Store Manager at Headstone Guys of Kentucky to Airman in the United States Air Force. Excelled in fostering team collaboration and enhancing operational efficiency, demonstrating exceptional social perceptiveness and Microsoft proficiency. Achieved significant improvements in customer satisfaction and operational workflows.
Overview
8
8
years of professional experience
Work History
Store Manager
Headstone Guys of Kentucky
02.2020 - 08.2021
- Organized and detail-oriented with a strong work ethic.
- Managed one of a few store locations.
- Offered guidance and support to customers through the process of purchasing a headstone.
- Developed and maintained courteous and effective working relationships.
Dispatcher
Calvary Transport
03.2018 - 06.2019
- Directed dispatching, routing, and tracking of up to 10 fleet vehicles at a time.
- Negotiated with brokers and shippers to receive the best deal for the drivers' time as well as the company.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
ClickList Selector
Kroger
07.2016 - 07.2017
- Followed sheets to pull out correct items and correct quantities of merchandise.
- Read labels, obtained merchandise from shelves and processed incoming orders.
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
Airman
United States Air Force
09.2013 - 05.2015
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Provided essential support in areas such as dining, mortuary affairs, recreational activities, and deployment readiness.
Education
Bachelor of Arts - Psychology
Northern Kentucky University
Highland Heights, KY05-2024
Skills
- Social Perceptiveness
- Complaint resolution
- Data Collection
- Negotiation expertise
- Written Communication
- Multitasking Abilities
- Microsoft proficiency
Timeline
Store Manager
Headstone Guys of Kentucky
02.2020 - 08.2021
Dispatcher
Calvary Transport
03.2018 - 06.2019
ClickList Selector
Kroger
07.2016 - 07.2017
Airman
United States Air Force
09.2013 - 05.2015
Bachelor of Arts - Psychology
Northern Kentucky University
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