Joshua Houchins
Paintsville,KY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Store Manager
TJX Companies
07.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Assistant Store Manager
TJX Companies
04.2019 - 07.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Store Manager
CVS Pharmacy
09.2018 - 04.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager Trainee
Aldi
05.2018 - 09.2018
- Answered questions about store policies and addressed customer concerns.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Store Manager
PetSmart
10.2017 - 05.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Manager
Walmart
09.2016 - 10.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Started with company in April 2000 as a temporary worker and worked my was up to assistant manager. Spent time in 3 different locations over a 17 year period.
Education
Diploma - General Studies
Fayetteville High School
Fayetteville, WV01.2000
Skills
- Manage Budgets
- Team Leadership
- Staff Management
- Financial Statements
- Supply Chain Management
- Business Management Principles
- Financial Management
- Employee Motivation
- Inventory Management
- Financial Forecasting
- Time Management
- Order Supplies
- Goals and Performance
- Shift Checklists
- Order Management
- Cost Management
- Store Opening and Closing Procedures
- Staff Training
- Multitasking and Organization
- Social Perceptiveness
- Replenishment and Recovery
- Employee Terminations
- Active Listening
- Performance Monitoring and Evaluation
Accomplishments
* Opened new store location while training over 70 new associates.
* Currently developing a new to role assistant manager to meet and exceed company standards.
* Responsible for the development of seasoned assistant manager who is new to the company.
* Currently exceeding sales plan by 36% YTD
* OSAT survey scores are over company average YTD
* Credit penetration rate is over 3x company average YTD
* Store has passed 2 stores in total credit card applications YTD despite only being open for 2 months
Timeline
Store Manager
TJX Companies
07.2023 - Current
Assistant Store Manager
TJX Companies
04.2019 - 07.2023
Store Manager
CVS Pharmacy
09.2018 - 04.2019
Store Manager Trainee
Aldi
05.2018 - 09.2018
Store Manager
PetSmart
10.2017 - 05.2018
Assistant Manager
Walmart
09.2016 - 10.2017
Diploma - General Studies
Fayetteville High School