Allison Person
Toms River,NJ
Summary
Passionate about promoting lasting customer/patient satisfaction by delivering quality service and unparalleled support. I enjoy helping people and thrive in a fast past work environment. Strong communication skills and understand the importance of active listening and strong problem solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Flybar
220 Centennial Avenue, Piscataway, New Jersey
03.2020 - Current
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Streamlined team processes for increased efficiency and productivity.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Contributed to the development of policies and procedures that enhanced the overall customer experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled day-to-day customer contact via phones, and emails.
Customer Service
Flybar
220 Centennial Avenue, Piscataway, New Jersey
04.2018 - 03.2020
- Assessed and resolved customer service problems and executed solutions.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Delivered superior customer service by responding to inquiries and complaints.
Patient Coordinator
Jump Ahead Pediatrics
Jersey City, NJ
01.2016 - 03.2018
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, providers, and insurance companies for seamless healthcare experience.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Education
Phlebotomy And EKG Certification -
Ocean County Vocational-Technical School
Toms River, NJ05.2023
High School Diploma -
Manchester Twp High School
Manchester Township NJ06.2005
Skills
- Customer Service
- Multitasking
- Prefers Working in Fast Paced Environment
- Calm and Professional Under Pressure
- Effective Communication
- Self Motivation
- Problem Resolution
- Task Prioritization
- Adaptability and Flexibility
- Reliable
Timeline
Customer Service Supervisor
Flybar
03.2020 - Current
Customer Service
Flybar
04.2018 - 03.2020
Patient Coordinator
Jump Ahead Pediatrics
01.2016 - 03.2018
Phlebotomy And EKG Certification -
Ocean County Vocational-Technical School
High School Diploma -
Manchester Twp High School