Summary
Overview
Work History
Education
Skills
Timeline
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Allison Person

Toms River,NJ

Summary

Passionate about promoting lasting customer/patient satisfaction by delivering quality service and unparalleled support. I enjoy helping people and thrive in a fast past work environment. Strong communication skills and understand the importance of active listening and strong problem solving skills.

Overview

8
8
years of professional experience

Work History

Customer Service Supervisor

Flybar
03.2020 - Current
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Streamlined team processes for increased efficiency and productivity.
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
  • Contributed to the development of policies and procedures that enhanced the overall customer experience.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled day-to-day customer contact via phones, and emails.

Customer Service

Flybar
04.2018 - 03.2020
  • Assessed and resolved customer service problems and executed solutions.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Delivered superior customer service by responding to inquiries and complaints.

Patient Coordinator

Jump Ahead Pediatrics
01.2016 - 03.2018
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients, providers, and insurance companies for seamless healthcare experience.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.

Education

Phlebotomy And EKG Certification -

Ocean County Vocational-Technical School
Toms River, NJ
05.2023

High School Diploma -

Manchester Twp High School
Manchester Township NJ
06.2005

Skills

  • Customer Service
  • Multitasking
  • Prefers Working in Fast Paced Environment
  • Calm and Professional Under Pressure
  • Effective Communication
  • Self Motivation
  • Problem Resolution
  • Task Prioritization
  • Adaptability and Flexibility
  • Reliable

Timeline

Customer Service Supervisor

Flybar
03.2020 - Current

Customer Service

Flybar
04.2018 - 03.2020

Patient Coordinator

Jump Ahead Pediatrics
01.2016 - 03.2018

Phlebotomy And EKG Certification -

Ocean County Vocational-Technical School

High School Diploma -

Manchester Twp High School

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Allison Person