Allison Pillers
Iowa City,IA
Summary
Dynamic professional with a proven track record in complaint resolution and sales closing, honed across roles at Peerless Fence, Leslie's, Petland and other leading companies. Excelled in networking and relationship building, enhancing brand representation through exceptional customer service. Skilled in Microsoft Platforms, I consistently exceeded customer satisfaction goals, demonstrating outstanding problem-solving and communication abilities.
Overview
5
5
years of professional experience
Work History
Pet Counselor
Petland
Iowa City, IA
08.2024 - Current
- Managed the sale and placement of dogs, ensuring ethical breeding and responsible ownership
- Assisted pet owners in selecting the best type of food and supplies for their pets.
- Provided expert guidance to clients on dog breeds, behaviours, care requirements and needs for their family.
- Calling inquires for pets and scheduling times for reservations
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Seasonal Call Center Representative
Peerless Fence Group
West Chicago, USA
06.2021 - 08.2024
- Communicated with over 50 customers daily on the phone and through email to ascertain and resolve issues
- Validated customer's concerns and complaints to deescalate and resolve issues over the phone
- Analyzed multiple sales representative's calendars to efficiently schedule customer's estimate appointments
- Performed customer credit card charges for deposits and final payments through online software
Sales Associate
Leslie's Pool and Service Repair
Bloomingdale, USA
06.2022 - 08.2022
- Welcomed customers and assisted with their shopping experience
- Performed and analyzed approximately 10 water chemical tests daily
- Communicated with the customer on how to resolve their issues based on their test results
- Organized and restocked products weekly throughout the store to keep all products presentable to better the customer shopping experience
Seasonal Call Center Representative
In the Swim
West Chicago, USA
05.2020 - 11.2020
- Conversed with customers by telephone or online messaging to provide information on products and services
- Validated customer's concerns and complaints to deescalate and resolve issues
- Coordinated with shipping companies regarding customer's orders and deliveries to keep customers and the company up to date on shipments
Education
B.A. - Marketing, Art Minor and Event Mgmt. Certificate
The University of Iowa
Iowa City, IA05.2026
Skills
- Networking and relationship building
- Sales closing
- Complaint resolution
- Brand representation
- Exceptional customer service
- Hospitality and accommodation
- Problem-solving skills
- Written and oral communication skills
- Promotional support
- Microsoft Platforms
Study Abroad
Florence, Italy 01/24 - 05/24
Spent a semester in Florence Italy learning and emersing in Italian culture. My coursework focused on Marketing, Finance, Italian, Photography and Italian Renaissance. I traveled and interacted with diverse students and residents, learning more about other cultures around the world and daily life.
Coursehighlights
- Microeconomics
- Macroeconomics
- Statistics
- Business Computing Essentials
- Information Systems
- Marketing
- Accounting
- Finance
- Business Communication and Protocal
- Intro to Law
Timeline
Pet Counselor
Petland
08.2024 - Current
Sales Associate
Leslie's Pool and Service Repair
06.2022 - 08.2022
Seasonal Call Center Representative
Peerless Fence Group
06.2021 - 08.2024
Seasonal Call Center Representative
In the Swim
05.2020 - 11.2020
B.A. - Marketing, Art Minor and Event Mgmt. Certificate
The University of Iowa
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