Katilyn Gregory
Sardinia,OH
Summary
Compassionate Pet Counselor known for high productivity and efficiency in sale closing. Specialize in discovering what the customer needs and making a magical experience for the customer and business. Excel in communication, empathy, and problem-solving to ensure positive outcomes for pets and owners alike. Utilize patience and understanding to build trust with customers in order to send them home with what they need and enhancing that with additional items at my recommendation to meet those sales goals.
Overview
4
4
years of professional experience
Work History
Pet Counselor
Petland Inc.
Cincinnati, OH
06.2020 - Current
- Adhered to laws governing animal rights and welfare by ensuring that all facilities meet required standards.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Tracked sales performance metrics to identify trends in market place.
- Met and exceeded beyond my sales goals set by management.
Education
Bachelor of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH12-2020
Skills
- Sales and Marketing
- Networking and relationship building
- Creativity and Innovation
- Sales Development
- Upselling
- Client Account Management
- Product Sales
- Contract Preparation
- Outgoing Personality
- Inventory control procedures
- Stocking and Receiving
- Sales Training
- Client Service
- Flexible Schedule
- Building rapport
Accomplishments
- Beat company record in sales 3 months straight (attaining over 100K in animal sales March 2024)
- Max out my potential commission every pay period (8% of all sales)
Professional References
- Bob Merry (Kings KIA General Manager) - (513)560-2700
- Rebecca South (Petland Inc. General Manager) - (937)838-4633
Timeline
Pet Counselor
Petland Inc.
06.2020 - Current
Bachelor of Science - Criminal Justice
University of Cincinnati
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