Allison Pitylak
Romulus
Summary
Seasoned professional in the healthcare industry bringing over ten years of experience and knowledge in medical records, medical terminology and various EMR systems. Able to multitask, provide quality work, and maintain accurate records. Also able to problem solve and work within a team environment or remotely without issues.
Overview
20
20
years of professional experience
Work History
Authorization Specialist
IHA
03.2020 - Current
- Improved patient satisfaction by streamlining authorization processes and ensuring timely responses to inquiries.
- Enhanced departmental efficiency with thorough knowledge of insurance guidelines and medical terminology.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Top producing authorization specialist every month
- EPIC charting for records
Receptionist
EPIC Medical Center
03.2017 - 03.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Processed insurance referrals and authorizations
- Collected copays
Forensic Security Aide
Center For Forensic Psychiatry
10.2016 - 03.2017
- Enhanced patient comfort by providing compassionate care and assistance with daily living activities.
- Supported patients' mental well-being by engaging in meaningful conversations and offering emotional support.
- Maintained safety of the assigned unit
- Completed monthly charting on assigned patients
- Worked with the patient's care team to assist with their DBT skills, behaviors, etc.
Patient Business Services Representative
Henry Ford
04.2014 - 10.2016
- Improved patient satisfaction by providing efficient and professional support in managing appointments, billing inquiries, and insurance verifications.
- Enhanced office efficiency by maintaining organized patient records and ensuring accurate documentation of medical treatments and services.
- Streamlined patient registration process, resulting in reduced wait times and improved customer experience.
- Assisted with the implementation of an electronic health record system, contributing to a more effective and secure method of managing patient information.
- Processed insurance referrals
- Scheduled appointments
- Handled money for copays and balances
- Handled sensitive patient information with discretion, adhering to HIPAA regulations and maintaining strict confidentiality.
Call Center Representative
IHA
10.2010 - 04.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Processed insurance referrals for various health insurance companies
- Participated on the activities committee
Dietary Aide
Fountainview Of Monroe
08.2008 - 10.2010
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
Cashier
Foodtown
03.2006 - 06.2008
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Master of Science - Counseling
Baker College
Flint, MI12-2026
Bachelor of Science - Psychology
Baker College
08.2017
High School Diploma -
Airport Senior High School
06.2008
Skills
- Insurance Verification
- Medical terminology expertise
- Data entry proficiency
- HIPAA Compliance
- Knowledgeable in EPIC, AVATAR, NEXTGEN
- Telephone Etiquette
- Effective communication skills
- Documentation and paperwork
- Microsoft Office
- Verbal Communication
- Medicaid knowledge
- Appointment Scheduling
- Cultural Competency
- Disability Awareness
- Data Entry
- Problem-Solving
- Self Motivation
- Multitasking
Hobbies
Reading
Exercising
Spending time with family
Timeline
Authorization Specialist
IHA
03.2020 - Current
Receptionist
EPIC Medical Center
03.2017 - 03.2020
Forensic Security Aide
Center For Forensic Psychiatry
10.2016 - 03.2017
Patient Business Services Representative
Henry Ford
04.2014 - 10.2016
Call Center Representative
IHA
10.2010 - 04.2014
Dietary Aide
Fountainview Of Monroe
08.2008 - 10.2010
Cashier
Foodtown
03.2006 - 06.2008
High School Diploma -
Airport Senior High School
Master of Science - Counseling
Baker College
Bachelor of Science - Psychology
Baker College
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