Allison Reid
Estero,FL
Summary
Multi-tasking Store Manager well-known for dedication to creating workplace culture consistent with Starbuck's mission and values. Efficient leader who is often recognized for meeting business goals and producing excellent results. Committed to help others develop within the company by assessing the best strategies for motivating and coaching them and applying those strategies for the benefit of the partner, the team, and the company.
Overview
12
12
years of professional experience
Work History
Store Manager
Starbucks
06.2023 - 05.2024
- Supervised daily operations to ensure optimal efficiency and customer satisfaction.
- Trained and mentored team members on service standards and product knowledge.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Analyzed sales data to identify trends and drive promotional strategies.
- Coordinated staff scheduling to align with peak business hours and enhance productivity.
- Resolved customer complaints swiftly, maintaining a positive store reputation and loyalty.
- Led regular team meetings to communicate goals, updates, and foster collaboration among staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager
Starbucks
01.2023 - 05.2023
- Expanded my knowledge as a Starbucks Assistant Manager by writing weekly schedules based on business needs and processing payroll.
- Reorganized inventory and established correct pars to ensure all product was available when necessary.
- Trained and developed Shift Supervisors, including facilitating Shift Supervisor meetings. Coached supervisors on the use of Play Builder, correct ordering procedures, labor management and career progression.
- Interviewed, hired and arranged training plans for new baristas.
Starbucks Shift Supervisor
Starbucks
02.2020 - 01.2023
- Delivered superior training and leadership to teams to boost performance and help team members identify and achieve performance goals.
- Evaluated employee skills and knowledge regularly. Focused on training, mentoring, and encouraging individuals with lagging skills while recognizing those who meet and exceed Starbucks standards.
- Identified and developed future leaders, helping them set and meet their personal and career goals.
- Built performance-oriented teams with satisfied, hardworking employees by clearly communicating systems, procedures and expectations.
- Completed store opening and closing procedures, meeting all Starbucks standards.
- Ensured effective communication between partners and vendors while store manager was unavailable.
- Identified and developed future leaders, supporting them in setting and achieving personal and career objectives.
- Earned recognition as Partner of the Quarter on two occasions for outstanding performance.
Barista
Starbucks
03.2019 - 09.2019
- Helped to create a welcoming, clean environment while engaging with customers and meeting Starbucks' standards for all baristas
- Transferred to Evergreen, Co Starbucks store number 8626 in September of 2019
Executive Assistant and Catering Assistant
Dine-N-Vine
03.2018 - 03.2019
- Organized and coordinated special breakfast and lunch events for clients.
- Served as catering assistant for large events in clients' homes and office environments.
- Designed, produced and distributed monthly newsletter.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Upheld strict timetables by maintaining accurate, timely service and delivery, enabling clients to focus on building their business.
Office Manager
Harcourts Real Estate
12.2017 - 03.2018
- Served as first contact for clients, vendors and real estate agents (independent contractors) by fielding and directing phone inquiries as well as coordinating office visits.
- Oversaw office inventory activities while completely overhauling office organizational systems.
- Planned and organized community events in order to build good will and attract potential clients.
- Designed creative contests and displays to motivate agents to meet sales goals.
- Sourced vendors for special project needs and negotiated contracts.
- Prepared meeting materials and took clear notes to distribute to agents.
Assistant Manager
Dream Dinners
09.2012 - 05.2014
- Managed staff and kitchen environment to ensure outstanding customer service while meeting and exceeding all Health Code regulations
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained new employees and facilitated sessions for potential new clients.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Organized staff and community events which resulted in new business and positive employee experiences
Education
Bachelor of Science - Speech Communication And Rhetoric
Bradley University
Peoria, IL05.1991
Skills
- Superior oral and written communication skills
- Strategic Thinker
- Inspirational Leader who encourages and motivates others to action
- Certified Trainer for Dale Carnegie Organization
Timeline
Store Manager
Starbucks
06.2023 - 05.2024
Assistant Store Manager
Starbucks
01.2023 - 05.2023
Starbucks Shift Supervisor
Starbucks
02.2020 - 01.2023
Barista
Starbucks
03.2019 - 09.2019
Executive Assistant and Catering Assistant
Dine-N-Vine
03.2018 - 03.2019
Office Manager
Harcourts Real Estate
12.2017 - 03.2018
Assistant Manager
Dream Dinners
09.2012 - 05.2014
Bachelor of Science - Speech Communication And Rhetoric
Bradley University