DAVID B SARABIA

- Store Manager

• Trained new team members/team leads on company procedures and customer service skills
• Excellent people service
• Problem solver
• 12+ hour shifts
• Conflict/Negotiation skills
• Relational skills
• Emotional intelligence
• Supportiveness
• Flexibility with guests/team
• Empathy, Integrity, Honesty, Accountability
• Active listener/body language
• Developed and implemented team strategies to improve efficiency and boost morale
• Conducted performance evaluations and provided feedback to team members for growth
• Exceptional customer service skills, consistently creating positive shopping experiences for guests
• Strong team player, collaborating with colleagues to achieve department goals efficiently
• Demonstrated ability to multitask, efficiently managing various tasks in a fast-paced environment
• Proficient in operating cash registers, handling transactions accurately and providing excellent product knowledge
• Demonstrated a service culture that prioritizes the guest service experience
• Modeled, trained, and coached expectations to deliver the service standard
• Understood sales goals, planned and executed daily/weekly workload to deliver on department and store sales goals and guest engagement, including merchandising, pricing, transitions, revisions, sales plans, sampling, promotions and price change
• Enabled a consistent experience for our guests by ensuring product is zoned, in stock, available, accurately priced and signed on the sales floor
• Enabled efficient delivery to our guests by leading pick, pack and ship fulfillment work
• Assessed GM backroom, sales floor areas and fulfillment reporting to identify gaps and develop a plan to resolve
• Expert of operations, accuracy, process and efficiency
• Oversaw execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing
• Responsible for working with Closing teams to identify key priorities and ensure the store is guest ready
• Created a scheduling plan in partnership with DSD based off of monthly and weekly business workload and guest traffic
• Team members to stayed up-to-date on relevant trends and products
• Evaluated and recommended candidates for open positions and developed a guest-centric team
• Established clear goals and expectations and held team members accountable to expectations
• Lead and coached the team to ensure accuracy and efficiency in all GM processes
• Worked a schedule that aligned to guest and business needs
• Lead a team that provide a guest ready and in stock sales floor in order to meet the needs of the guest
• Assessed Fulfillment business and make decisions to help teams fulfill all guest orders accurately and efficiently
• Demonstrated a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Demonstrated a culture of ethical conduct, safety and compliance
• Lead and held the team accountable to work in the same way
• Lead and created a safety advocacy culture by understanding how safety impacted their role and that my team identified and corrected hazards, and holding team accountable to working in a safe manner to benefit themselves and others
• Key Carrier
• Addressed store needs (emergency, regulatory visits, etc.)
• Supported guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture where executing those duties, such as compliance with federal, state, and local adult beverage laws
• Attendance always on time/never missed day of work
• Built a store that was the worst from the district to the best of district out of 69 stores to make it to a training store.
• Prioritized guest needs to create the best experience
• Create strong work related relationships with my store to make sure they perform at their peak
• Prepared monthly reports on sales figures, expenses, profits.
• Recruited, trained and supervised new employees.
• Resolved customer complaints in a timely manner.
• Updated POS system with new products and promotional offers.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Monitored employee performance and identified performance gaps for corrective action.
• Worked at other stores to support (4-8 weeks).

- Asset Protection Manager

• Driven total store sales and increase profitability by ensuring product is in stock and available to our guests without shortage happening
• Managed, influenced, and validated a safe and secured environment by driving physical security and safety processes
• Lead store response and emergency crisis situations and create plans for in store events
• Educated store leaders and teams on emergency preparedness and physical security procedures
• Identified shortage risks in key divisions and developed a strategy/tactics that reduced shortage
• Acted as a key resource for company initiatives for AP team leaders in my district
• Lead investigative and verbal de-escalation
• Maintained all required training
• Managed the identification and resolution of internal investigations
• Completed internal interviews for my store(s)
• Anticipated/identified theft and shortage trends in my store and developed proactive strategies to prevent shortage and theft
• Determined operational shortage priorities ñ
• Manage the prevention, identification, and resolution of external theft incidents and investigations
• Build partnerships within my district to identify market trends and competition strategies
• Leveraged guest insights and feedback to drive the business and be the destination of choice for our guests
• Established a culture of accountability through clear expectations and performance management
• Anticipated staffing needs, talent plan and recruit both long and short term
• Supported the onboarding and development of AP Team Leaders in my district
• Developed, coached, and lead my team members/Team Leader to elevate their skills and expertise
• Modeled the safety culture in store by recognizing safe behaviors and identifying and resolving safety hazards and unsafe behavior
• Acted as first responder for in store events
• Provided service and a shopping experience that meets the needs of the guest
• Apprehended subjects in accordance with company policy
• Cooperated/worked with San Jose Police Department on subjects that resisted the apprehension or grand theft
• Reports are detailed oriented for San Jose Police/Asset Protection Business Partner/Store Director
• Strong memory
• Technology expertise