Nina Lombardo
Eagle,MI
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
Work History
Asset Protection Assistant Store Manager
Walmart
East Lansing, MI
06.2021 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary or theft.
- Checked CCTV for evidence of shoplifting.
- Contacted local authorities and apprehended shoplifters.
- Responsible for shrink reduction through training of loss prevention with managers and associates and meticulous reviews of company policies and metrics.
Area Lead
Capital City Market
Lansing, MI
09.2020 - 06.2021
- Responsible for ordering, improve product flow, and inventory assortment
- Adjusting BOH to reflect accurate inventory count to prevent year-end shrink
- Merchandise and resetting products throughout the store
- Utilize weekly sales reporting to drive sales and maintain margin
- Work closely with team members to accomplish daily tasks throughout the departments
- Develop team members though mentoring and training
- Developing standard operating procedures
- Provide exceptional customer service in all areas of the store
Assistant Store Manager (Food/Consumables)
Walmart
Lansing, MI
05.2019 - 09.2020
- Daily tasks included but were not limited to: departmental standards, processes, inventory management, upholding policies and procedures, receiving freight, and vendor relations
- Emphasis on customer relations and resolving customer concerns.
- Performed human resource tasks such as, recruiting, hiring, teaching, training, and developing associates
- Was responsible for 50 plus associates under span of care.
- Handled freight planning and team assignments
- Worked closely with department managers to merchandise and plan grocery/consumable features with seasonality in mind
- Monitored sales metrics and inventory levels alongside department managers to identify opportunities to increase sales margin and reduce shrink.
Multi Unit Manager
OSL
Muskegon, MI
09.2018 - 05.2019
- Lead 6-8 team members that obtained the top highest sales in the district while overseeing multiple Walmart locations that sold contracts for mobile phone carriers such as, Verizon, Sprint, and AT&T
- Recruiting and hiring
- Used informative visual metrics to encourage sales and understanding of individual contribution by each Team Member
- High focus on training Team Members on providing exceptional customer service
- Customer follow ups to ensure satisfaction of product was met
- Promoted sales through social media and “Table Days" within the Walmart locations
- Troubleshooting technological issues for customers
Sales and Marketing
Mary's Garlic Farm
Big Rapids, MI
06.2015 - 08.2018
- Family ran business where I promoted sales by gaining locations for produce stands
- Maintain the enrollment in county programs for the elderly and WIC recipients
- Maintain social media post to promote produce that were coming into season
- Partnerships to trade, barter, or sale to maintain availability for customers with a variety of fruits and vegetables
- Set up relationships to supply culinary institutions and local restaurants
Education
Associate of Applied Science - Allied Health
Ferris State University
Big Rapids, MI04.2018
Skills
- Strategic Planning
- Inventory Management
- Retail Operations
- Team Building and Motivation
- Sales Leadership
- Delegation and Supervision
Timeline
Asset Protection Assistant Store Manager
Walmart
06.2021 - Current
Area Lead
Capital City Market
09.2020 - 06.2021
Assistant Store Manager (Food/Consumables)
Walmart
05.2019 - 09.2020
Multi Unit Manager
OSL
09.2018 - 05.2019
Sales and Marketing
Mary's Garlic Farm
06.2015 - 08.2018
Associate of Applied Science - Allied Health
Ferris State University
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