Allison Richards
Longwood,FL
Summary
Adept at enhancing customer experiences, I leveraged my exceptional customer service and food safety knowledge at Publix to create visually stunning and compliant custom cake designs. My proactive approach in mentoring and teamwork significantly boosted productivity and fostered professional growth, ensuring customer satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Decorator
Publix
09.2014 - Current
- Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
- Contributed to enhanced teamwork by actively participating in cross-training initiatives within the bakery department.
- Continuously updated knowledge of food allergy and dietary restrictions, ensuring all customer needs were met while adhering to industry regulations.
- Optimized productivity by efficiently allocating tasks among team members based on individual strengths and workload capacity.
- Mentored junior decorators, (trained and supervised) fostering a positive work environment and promoting professional growth.
- Consistently met tight deadlines for special orders, ensuring customer satisfaction and repeat business.
- Maintained high standards of cleanliness in the workspace, adhering to food safety regulations.
- Collaborated with team members to develop new techniques and decoration styles, improving overall quality.
- Developed strong relationships with clients through excellent communication and attention to detail.
- Designed specialty cakes for weddings
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Disposed of damaged and expired goods to uphold safety standards
Sales Associate
Bath and Body Works
03.2020 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Not Yet Completed - General Studies
Seminole State College of Florida
Altamonte Springs, FLHigh School - GED
Edgewater High
Orlando, FL05.2014
Skills
Excellent customer service
Highly organized
Highly efficient time management
Keeping track of inventory supplies and product
Food safety
Timeline
Sales Associate
Bath and Body Works
03.2020 - 07.2020
Decorator
Publix
09.2014 - Current
Not Yet Completed - General Studies
Seminole State College of Florida
High School - GED
Edgewater High