Alexis Retherford
Oviedo
Summary
Dynamic professional with extensive experience at Publix, excelling in merchandising strategies and employee coaching. Proven track record in enhancing customer satisfaction through innovative product displays and effective team management. Strong organizational skills and a superior work ethic drive successful project completion and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Decorator
Publix
Oviedo, FL
03.2025 - Current
- Assisted in creating visually appealing product displays to enhance customer engagement.
- Collaborated with team members to maintain cleanliness and organization of display areas.
- Learned proper techniques for handling and arranging products to maximize space efficiency.
- Supported promotional events by setting up themed decorations to attract customers.
- Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
- Organized workflow efficiently to meet tight deadlines, enabling timely project completion.
Assistant Bakery Manager
Publix
Orlando, FL
02.2024 - 03.2025
- Assisted in managing daily bakery operations to ensure product quality and consistency.
- Supported inventory management by tracking stock levels and ordering supplies as needed.
- Trained new team members on bakery procedures, safety protocols, and equipment usage.
- Monitored production processes to maintain compliance with health and safety regulations.
- Collaborated with management to implement promotional strategies for seasonal products.
- Contributed to product development by providing feedback on customer preferences and trends.
- Enhanced customer experience through effective communication and personalized service in-store.
- Participated in maintaining cleanliness and organization of the bakery area for optimal efficiency.
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Coordinated staff schedules, balancing workloads while maintaining high-quality output and efficiency.
- Served as a mentor for new hires, sharing expert knowledge of bakery operations and techniques while promoting teamwork and collaboration.
- Supervised baking and general production to drive sales and monitor overhead expenses.
Baker
Publix
Oviedo, FL
08.2021 - 02.2024
- Prepared a variety of baked goods, ensuring adherence to quality standards and recipes.
- Operated baking equipment efficiently, maintaining cleanliness and safety protocols.
- Assisted in inventory management, tracking ingredient levels for timely restocking.
- Collaborated with team members to streamline production processes and improve workflow.
- Trained new staff on baking techniques and operational procedures to enhance team performance.
- Monitored baking times and temperatures to achieve optimal product consistency and taste.
- Implemented improvements in ingredient sourcing, reducing waste and enhancing product quality.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Event Planner
Publix
Oviedo, FL
10.2018 - 08.2021
- Coordinated event logistics, including venue selection and vendor negotiations.
- Developed detailed timelines and budgets for various events.
- Collaborated with team members to ensure seamless execution of events.
- Managed attendee registration processes and communication strategies.
- Implemented innovative ideas to enhance attendee engagement and satisfaction.
- Established strong relationships with vendors to optimize service delivery and cost efficiency.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Corresponded with clients to answer questions and resolve issues.
Pro Shop Attendant
Tuscawilla Country Club
Oviedo, FL
09.2017 - 06.2018
- Assisted members with equipment rentals and reservations to enhance customer experience.
- Maintained cleanliness and organization of pro shop inventory and displays for optimal presentation.
- Provided knowledgeable recommendations on products to promote sales and member satisfaction.
- Processed transactions accurately using point-of-sale systems to ensure efficient operations.
- Implemented inventory management practices to reduce stock discrepancies and improve replenishment processes.
Supervisor
Chick-fil-A
Winter Haven, FL
01.2014 - 06.2017
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored team members on operational best practices and company standards.
- Implemented strategies to enhance food safety and sanitation compliance across the kitchen.
- Monitored inventory levels, placing orders to maintain optimal stock availability for peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Collaborated with management to develop training programs that improved staff efficiency and morale.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Associate of Science - Cancer Registry Management
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Winter Haven High School
Winter Haven, FLSkills
- Merchandising strategies
- Health regulations
- Product rotation
- Employee coaching
- Food management experience
- Supervisory experience
- Cake decorating
- Employee scheduling
- Business management
- Time management
- Multitasking
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Superior work ethic
Certification
Food Safety Certification
Timeline
Decorator
Publix
03.2025 - Current
Assistant Bakery Manager
Publix
02.2024 - 03.2025
Baker
Publix
08.2021 - 02.2024
Event Planner
Publix
10.2018 - 08.2021
Pro Shop Attendant
Tuscawilla Country Club
09.2017 - 06.2018
Supervisor
Chick-fil-A
01.2014 - 06.2017
Associate of Science - Cancer Registry Management
University of Cincinnati
High School Diploma -
Winter Haven High School