Allison Rjabanedelia
Carlisle,PA
Summary
Customer service professional with strong focus on team collaboration and achieving results. Demonstrates effective communication, problem-solving, and conflict resolution skills. Adaptable and reliable with proven track record of leading teams through changing needs and challenges. Recognized for fostering supportive and productive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative Team Lead
GetInsured.com
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Volunteer Teachers Assistant
Carlisle Early Education Center
05.2023 - 07.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained safety and security by overseeing students in recess environments.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted lead teachers with lesson plan creation and materials development.
Volunteer EMT
Yellow Breeches EMS Inc.
05.2021 - 06.2023
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Head Of Sales
Barcelona Nut Co.
01.2020 - 04.2023
- Attended industry events and conventions to explain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Customer Support Agent
Target
05.2021 - 09.2022
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Education
High School Diploma -
Boiling Springs High School
Boiling Springs, PA07.2024
No Degree - Early Childhood Development
Cumberland Perry Career And Technical Center
Mechanicsburg, PA07.2024
EMT-B - Emergency Medical Technician
Shippensburg Area EMS
Shippensburg, PA03.2023
Skills
- Customer service excellence
- Call Management
- Project Coordination
- Live chat support
- Sales expertise
- Product Sales
- Team management
- Call center experience
- Complaint handling
- Team coaching
- HR support
- Organizational skills
Accomplishments
- Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
- Developed a new telephone script that was positively received by customers and so impressive that management implemented it for the entire department.
- Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
Certification
- OSHA Certified
- EMT - Certified Emergency Medical Technician
Timeline
Customer Service Representative Team Lead
GetInsured.com
08.2024 - Current
Volunteer Teachers Assistant
Carlisle Early Education Center
05.2023 - 07.2024
Customer Support Agent
Target
05.2021 - 09.2022
Volunteer EMT
Yellow Breeches EMS Inc.
05.2021 - 06.2023
Head Of Sales
Barcelona Nut Co.
01.2020 - 04.2023
No Degree - Early Childhood Development
Cumberland Perry Career And Technical Center
EMT-B - Emergency Medical Technician
Shippensburg Area EMS
High School Diploma -
Boiling Springs High School
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