Allison Rosen
Wellington
Summary
Team-minded Customer Service Administrator offering many years of experience working in customer service environments, working closely with other company departments to improve processes. Currently in school pursuing getting into the health care field.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Administrator
Ideal Nutrition
West Palm Beach
05.2025 - Current
- Managed customer inquiries through phone, email, and chat support channels.
- Coordinated scheduling for service appointments and follow-up calls.
- Maintained accurate customer records in the CRM system for tracking interactions.
- Collaborated with team members to improve service processes and efficiency.
- Resolved customer complaints by investigating issues and providing solutions.
- Answered customer inquiries and resolved customer issues in a timely manner.
Sales Associate
Ideal Nutrition
Wellington
04.2023 - 05.2025
- Assisted customers in product selection and provided personalized recommendations.
- Maintained product displays and ensured stock availability on shelves.
- Processed customer transactions efficiently using point-of-sale systems.
- Educated customers about nutritional products and their benefits for health goals.
- Trained new associates on store policies, procedures, and customer service standards.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Representative
Nationwide Loan Consultants
Pompano Beach
12.2021 - 09.2022
- Cultivated strong customer relationships through active listening and tailored solutions.
- Delivered product presentations to educate clients on features and benefits.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Shift Manager
McDonald's
Wellington
05.2017 - 02.2021
- Supervised daily operations to ensure smooth workflow and team coordination.
- Trained new employees on company policies and service standards.
- Managed inventory levels and conducted stock checks regularly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
Education
Radiology Technician
Cambridge College of Healthcare
Delray Beach, FL 09.2025 - 09.2025
Associate of Arts -
Palm Beach State College
Lake Worth, FL 08.2019 - 12.2021
Skills
- Time management
- Effective communication
- Customer service
- Multi-task management
- Problem-solving
- Punctuality and reliability
- Problem resolution
- Team collaboration
Timeline
Radiology Technician
Cambridge College of Healthcare
09.2025 - 09.2025
Customer Service Administrator
Ideal Nutrition
05.2025 - Current
Sales Associate
Ideal Nutrition
04.2023 - 05.2025
Sales Representative
Nationwide Loan Consultants
12.2021 - 09.2022
Associate of Arts -
Palm Beach State College
08.2019 - 12.2021
Shift Manager
McDonald's
05.2017 - 02.2021