Allison Rowlett
Spring,TX
Summary
Hospitality worker with strong background in delivering high-quality food service and sustaining a welcoming environment. Skilled in maintaining cleanliness, managing food service, phone etiquette and ensuring guest satisfaction. Focused on team collaboration and adaptability to meet any and all client needs. Organized, punctual, dependable, and result-driven with a positive attitude. Utilizes strong customer service skills and attention to detail to ensure guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Breakfast Attendant
Best Western Anderson Inn
Santa Nella Village, CA
06.2024 - 05.2025
- Prepared, cooked, and served breakfast items, ensuring quality and presentation standards were met.
- Maintained cleanliness and organization of dining, kitchen, and lobby area, adhering to health and safety regulations.
- Assisted guests with inquiries about breakfast offerings, enhancing overall guest satisfaction.
- Monitored inventory levels for food supplies, ensuring timely restocking as needed.
- Implemented feedback from guests to improve menu options and service delivery consistently.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Assisted with special dietary requests, accommodating guests needs and ensuring their satisfaction.
Lead Cashier and Food Handler
Pizza Factory
Gustine, CA
05.2021 - 10.2022
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Supervised daily cash operations to ensure accuracy and efficiency.
- Managed high-volume incoming calls, ensuring efficient customer service and issue resolution.
- Provided accurate information regarding products and services to enhance customer satisfaction.
- Prepared dough and toppings for pizzas following established recipes and quality standards.
- Operated kitchen equipment, including ovens and mixers, ensuring proper use and maintenance.
- Monitored cooking times and temperatures to ensure product quality and consistency.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Monitored and maintained clean working areas and cooking surfaces.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
Associate of Arts - Psychology
Merced College
Merced, CA12-2025
Associate of Arts - Health Sciences
Merced College
Merced, CA05-2025
High School Diploma -
Gustine High School
Gustine, CA06-2023
Skills
- Strong organizational skills
- Punctual and reliable
- Empathy and patience
- Inventory management
- Data entry proficiency
- Teamwork and collaboration
- Efficient multitasking
- Sanitation practices
- Customer service
- Critical thinking
- Telephone and email etiquette
- Call answering and routing
- Detail-oriented
Certification
Food Handlers Card
CPR certified
Timeline
Breakfast Attendant
Best Western Anderson Inn
06.2024 - 05.2025
Lead Cashier and Food Handler
Pizza Factory
05.2021 - 10.2022
Associate of Arts - Psychology
Merced College
Associate of Arts - Health Sciences
Merced College
High School Diploma -
Gustine High School