Allison Scinta
Manager And Event Coordinator
Louisville,KY
Summary
Detail-oriented Tasting Room Manager with 10+ years of customer service, team management, and event planning experience. Highly communicative and experienced in organization and time management. Strengths in strategic planning, efficiency, and team building. Eager to explore new opportunities and learn new skills.
Overview
19
19
years of professional experience
15
15
years of post-secondary education
Work History
Tasting Room Manager and Event Coordinator
Forest Edge Winery
Shepherdsville, KY
8 2012 - Current
- Managed daily tasting room operations, ensuring clean, organized, and welcoming environment for guests.
- Provided excellent customer service with prompt attention to inquiries or concerns from both in-person guests and online correspondences.
- Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.
- Contributed to increased brand awareness by actively engaging with visitors about winery's history, production process, and awards received.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Hired, trained, scheduled, and supervised new employees on proper tasting room procedures, product knowledge, and customer service best practices.
- Supervises staff of 8 regularly and 30+ at larger events.
- Collaborated with winery team to plan and execute successful special events and promotions.
- Developed and acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Increased tasting room sales through effective upselling techniques and promoting wine club memberships.
- Ensured compliance with all applicable local, state, and federal regulations related to alcohol consumption and sales.
- Other Responsibilities: membership management, community outreach, email marketing, website management, inventory, and monthly sales reporting.
Customer Service Coordinator
TJ Maxx, TJX Companies
Louisville, KY
05.2005 - 08.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Spearheaded training initiatives to keep all customer service team members operating consistently with strong call management abilities.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed over 30 customer calls per day.
Education
Bachelor of Arts - Psychology
University of Louisville
Louisville, KY 08.2005 - 05.2020
Skills
Self-Motivated
Relationship building
Time management
Staff Management
Excellent Communication
Employee scheduling
Planning and Coordination
Dependable and Responsible
Brand Promotion
Product presentation
Compliance Monitoring
Accomplishments
- 2022 - Achieved an increase in participation of the Wine and Whiskey Trail by collaborating with Bullitt County Tourism to add Forest Edge Winery as a completion location.
- 2021 - Graduated from Bullitt County Chamber of Commerce Leadership. A program that graduates outstanding business leaders to carry out new goals to improve the community, learn about Bullitt County’s history, government, and business, and develop networking relationships with other participants.
- 2014-2015 - Organized and promoted the Kentucky Wine Association Annual Wine Festival. Duties included planning the layout, marketing through social media and email, procuring and organizing wine, food, art vendors, and volunteers. 1000+ guests attended each year.
- 2015 - Developed the Forest Edge Wine Club and Barrel Share Program, both designed to maintain customer loyalty by providing benefits including planning and executing unique members only events. Currently with 500+ sustaining members and growing.
- 2014 - Earned Level One certification with the Court of Sommeliers
Timeline
Bachelor of Arts - Psychology
University of Louisville
08.2005 - 05.2020
Customer Service Coordinator
TJ Maxx, TJX Companies
05.2005 - 08.2012
Tasting Room Manager and Event Coordinator
Forest Edge Winery
8 2012 - Current