Genevieve Chase
Ovid,NY
Summary
Results-oriented Event Coordinator and Tasting Room Manager with over a decade of experience in enhancing guest experiences and managing daily operations. Proficient in inventory tracking and staff training, contributing to increased sales and community engagement.
Overview
20
20
years of professional experience
Work History
Tasting Room Manager / Event Coordinator
Hosmer Winery
Ovid, NY
08.2013 - Current
- Managed daily operations of tasting room, ensuring exceptional guest experiences and product knowledge while increasing tasting room sales through effective upselling techniques and promoting wine club memberships.
- Trained and mentored staff on wine offerings, service techniques, and customer engagement strategies.
- Developed promotional events to enhance brand visibility and drive visitor traffic to winery. Established partnerships with local businesses for cross-promotional opportunities, enhancing community relationships.
- Oversaw inventory management, including ordering supplies and maintaining optimal stock levels.
- Collaborated with marketing team on social media campaigns to promote events and wine releases.
- Conducted regular staff meetings to review performance metrics, discuss areas for improvement, and share best practices.
- Communicated regularly with the Cayuga Lake Wine Trail director for promo materials and planning all wine trail events new and old.
- Provided excellent customer service with prompt attention to inquiries or concerns from both in-person guests and online correspondences.
- Ensured compliance with all applicable local, state, and federal regulations related to alcohol consumption and sales.
- Managed cash handling procedures effectively to ensure accurate accounting of daily revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with vendors to decrease expenses and increase profit. Managed budgets to ensure cost-effective planning and execution of events.
- Coordinated logistics including venue selection, catering services, and vendor management.
- Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
- Collaborated with winemakers to develop unique tasting experiences that showcased the winery''s signature offerings while appealing to a wide range of visitor preferences.
- Planned all of the events though the year including food planning and prep as well as making sure there was the required service ware and staff attendance to run a seamless experience for customers.
Tasting Room Associate
Hazlitt 1852 Vineyards
Hector, NY
06.2012 - 08.2013
- Educated customers on wine varieties and tasting notes to enhance guest experience
- Facilitated wine tastings, creating engaging narratives around each selection
- Managed point-of-sale transactions efficiently, ensuring accuracy in sales processing
- Assisted in maintaining cleanliness and organization of tasting room environment
Moring Cook /Lead Dietary Aide
Oak Hill Manor
Ithaca, NY
10.2005 - 10.2010
- Prepared and cooked high-quality meals adhering to dietary guidelines and resident preferences.
- Managed kitchen inventory, ensuring fresh ingredients while minimizing waste.
- Supervised kitchen staff, providing training on food safety and sanitation practices.
- Developed new recipes to enhance menu diversity and cater to resident tastes.
Education
Associate of Science - Associates Degree in Hotel Restaurant Management
Tompkins Cortland Community College
Dryden, NY05-2012
Associate of Arts - Associates Degree of Fine Arts Photography
Tompkins Cortland Community College
Dryden, NY05-2006
High School Diploma -
South Seneca Central School
Ovid, NY06-2004
Skills
- Customer service
- Multitasking Abilities
- Reliability
- Team leadership
- Inventory tracking and management
- Adaptability
Timeline
Tasting Room Manager / Event Coordinator
Hosmer Winery
08.2013 - Current
Tasting Room Associate
Hazlitt 1852 Vineyards
06.2012 - 08.2013
Moring Cook /Lead Dietary Aide
Oak Hill Manor
10.2005 - 10.2010
Associate of Science - Associates Degree in Hotel Restaurant Management
Tompkins Cortland Community College
Associate of Arts - Associates Degree of Fine Arts Photography
Tompkins Cortland Community College
High School Diploma -
South Seneca Central School