SHEENA NOVEMBER
Eugene,OR
Summary
20+ years of experience in management and customer service, aided in the successful growth of multiple businesses. Eager to align myself with a company engaged in environmental stewardship and ethical responsibility. Hardworking, adaptable, and exceptional interpersonal skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Event Staff/Tasting Room Support
WildCraft Cider Works
Eugene, Oregon
01.2024 - Current
- Exhibit knowledge of natural cider fermentation and responsible resource utilization in this unique business model.
- Responsible for the setup and cider pouring/sales at a variety of events, from craft beverage and fermentation fairs to farmers' markets.
- Operating a tasting room solo, ensuring customer service, cleanliness, and accurate facilitation of SOPs.
Retail Director
Mountain Rose Herbs
Eugene, OR
08.2016 - 05.2024
- Responsible for the launch and successful growth of the Mountain Rose Herbs Mercantile.
- Oversaw the hiring and scheduling process for new employees; provided on-the-job training for staff members. Active in coaching team members to create a culture of strength in communication.
- Used excellent verbal skills to engage and maintain long-standing customers and effectively determine needs and requirements.
- Shared my knowledge and passion for herbalism to accurately provide support to staff and customers.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Facilitated all product ordering in a timely fashion and the establishment of new vendors, focusing on locally made goods.
- Analyzed sales data to identify trends in consumer buying patterns.
- Maintained visual merchandising efforts across multiple stores and locations.
- Implemented systems and SOPs to improve operational efficiency within stores.
- Developed promotional campaigns and marketing plans.
Cafe Manager
SeQuential Biofuels Retail
Eugene, Oregon
08.2009 - 05.2014
- Responsible for the creation and execution of the cafe menu, par list, and prep schedule.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Recruited, trained, managed and evaluated cafe staff performance.
- Worked and trained as a skilled barista and maintained a quality of excellence.
- Interacted with customers to provide assistance with menu selections, inquiries, or complaints.
- Managed inventory levels to ensure adequate supplies were available at all times.
Education
Master of Science - Complementary Alternative Medicine
American College of Healthcare Sciences
Portland, OR05-2014
Bachelor of Science - Environmental Studies
University of Oregon
Eugene, OR06-2009
Skills
- Operations Management
- Staff Development
- Communication
- Customer Service
- Building brand awareness
- Community Outreach
Affiliations
- Practicing herbalist, creator of organic body and self care products
- A love for ecology of the PNW landscape, botany, and mycology
Certification
- OLCC certification
- Food Handler's card
Timeline
Event Staff/Tasting Room Support
WildCraft Cider Works
01.2024 - Current
Retail Director
Mountain Rose Herbs
08.2016 - 05.2024
Cafe Manager
SeQuential Biofuels Retail
08.2009 - 05.2014
Master of Science - Complementary Alternative Medicine
American College of Healthcare Sciences
Bachelor of Science - Environmental Studies
University of Oregon
Similar Profiles
Kim BrownellKim Brownell
General Manager at Winchester Cider WorksGeneral Manager at Winchester Cider Works
Delana WyckoffDelana Wyckoff
Cidery Manager at Rockland Cider WorksCidery Manager at Rockland Cider Works
SAIPRASAD SHEENASAIPRASAD SHEENA
Assistant Manager - Payroll at WILDCRAFT INDIA LIMITEDAssistant Manager - Payroll at WILDCRAFT INDIA LIMITED
Connor PoulsenConnor Poulsen
Soccer Referee at UYSASoccer Referee at UYSA
Alena LeeAlena Lee
Budtender at Sweet Tree FarmsBudtender at Sweet Tree Farms