Ernie Ford
Morro Bak,CA
Summary
Proven track record in enhancing customer experience and sales at Justin Winery, adept in customer service and multitasking. Excelled in building customer relationships and knowledgeable product support, contributing significantly to team efforts and operational efficiency. Skilled in check-ins and maintaining high service standards, demonstrating exceptional interpersonal and organizational abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tasting Room Support Staff
Justin Winery
10.2023 - Current
- Attended training sessions to stay updated on procedures and services.
- Communicated with clients on behalf of staff to relay messages and information.
- Resolved customer complaints with diplomatic and courteous communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained detailed knowledge of company products and services to provide comprehensive support.
- Explained product features and benefits to promote sales and increase revenue.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Tasting Room Host
Vina Robles Winery
12.2022 - 10.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Crew Member
Trader Joes, Store 211
01.2021 - 01.2022
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of store to promote clean image.
- Stocked shelves to organize aisles in assigned department.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
Education
Bachelor of Science - Soil Science
Cal Poly State University
San Luis Obispo06.1998
Skills
- Check-ins
- Opening and closing procedures
- Customer Service
- Multitasking Abilities
Certification
WSET Level 2
Timeline
Tasting Room Support Staff
Justin Winery
10.2023 - Current
Tasting Room Host
Vina Robles Winery
12.2022 - 10.2023
Crew Member
Trader Joes, Store 211
01.2021 - 01.2022
Bachelor of Science - Soil Science
Cal Poly State University
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