Results-driven Manager with expertise in operational strategy and team leadership. Drove business growth and enhanced productivity through strategic planning and resource management. Fostered collaborative environments, demonstrating adaptability and effective problem-solving to meet organizational objectives.
Work History
General Manager of The Wander Inn Tasting Room
2 Years 4 Months
Wander Folk Distillery | 02.2024 - 06.2026
Oversaw daily operations, maintaining high production standards and optimizing workflows for better performance.
Directed team performance through leadership, fostering skills development and enhancing training initiatives.
Implemented cost-effective strategies to streamline operations and minimize waste across processes.
Developed and maintained strong vendor relationships to secure favorable pricing and supply stability.
Customer Service Expert
9 Years 5 Months
AT&T Mobility LLC | 07.2013 - 12.2022
Sold AT&T Fiber Internet and home services, recognized as top representative for five consecutive years in district.
Built lasting relationships with customers to assess needs and provide tailored solutions.
Achieved top performance in generating new business opportunities. in bringing in new business and first responder accounts.
Promoted AT&T services through outside sales, conducting door-to-door outreach and distributing flyers.
Trained new hires to quickly get acclimated to the job requirements and set them up for success.
Customer Service
2 Years 10 Months
Ghost Armor LLC | 07.2010 - 05.2013
Built strong professional relationships with customers, enhancing customer loyalty.
Achieved top sales performance, contributing to overall revenue growth. in sales throughout my time at the company.
Maintained accurate money deposits, ensuring financial integrity.
Education
Bachelor's degree - General Studies
University Of Central Oklahoma | Edmond, OK | 06.2022
Member of Asian American Student Association, in which I was responsible for recruiting new members, planning, and attending meetings and events, promoting the club to outside students, and organizing food and study groups for students.
High School Diploma
Dove Science Academy | Oklahoma City, OK | 05.2010