Lucas Hershey
Cedar Springs
Summary
Results-driven professional with over 10 years of experience in hospitality and operations management. Expert in developing training programs, managing diverse sales departments, and cultivating strong customer relationships, aimed at enhancing service quality and team performance.
Overview
16
16
years of professional experience
Work History
Sales and Tasting Room Manager
Shady Lane Cellars
Suttons Bay, MI
06.2018 - Current
- Oversaw daily operations of tasting room, ensuring exceptional guest experiences and adherence to service standards.
- Oversaw multiple sales departments including, on premise, Wholesale, Direct to consumer, Direct distribution and more.
- Managed a wine club of over 1,000 members that included quarterly logistics and distributions.
- Developed and implemented staff training programs for over 20 employees at a time to enhance product knowledge and customer engagement techniques.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock for tastings and events.
- Developed and grew relationships with thousands loyal customers to create a hospitality driven environment for both customers and staff.
Office Manager
Highland Station Orthodontics
Highland, MI
01.2010 - 02.2020
- Managed scheduling and appointment coordination for patient visits, enhancing office efficiency.
- Oversaw daily operations, ensuring compliance with health regulations and quality standards.
- Streamlined administrative processes, improving patient record management systems and workflows.
- Developed training programs for new staff, fostering a collaborative team environment.
- Collaborated with local and statewide dentists to establish a referral program, enhancing sales initiatives.
- Cultivated partnerships with local school districts, businesses and suppliers through regular event participation and sponsorship initiatives.
Front Desk Associate
Great Lakes Athletic Club
Lake Orion, MI
01.2012 - 06.2018
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated scheduling for fitness classes, optimizing member participation and engagement.
- Maintained accurate records of member accounts and transactions using club management software.
- Assisted in maintaining club sanitation standards by folding towels, wiping down equipment, and vacuuming/mopping areas.
Education
Business Management
Oakland University
Rochester, Michigan, MIPersonal Training
International Sports Science Association
04-2026
Digital Marketing
Google Coursera Program
06-2026
Skills
- Hospitality management skills
- Operations Management
- Relationship building
- Excellent communication
- Adaptability and flexibility
- Staff management
- Strategic planning
Timeline
Sales and Tasting Room Manager
Shady Lane Cellars
06.2018 - Current
Front Desk Associate
Great Lakes Athletic Club
01.2012 - 06.2018
Office Manager
Highland Station Orthodontics
01.2010 - 02.2020
Business Management
Oakland University
Personal Training
International Sports Science Association
Digital Marketing
Google Coursera Program