Rose Kenwabikise
Pellston,MI
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager - Pointes North Inn
Northern Michigan Escapes
06.2022 - 09.2025
- Built and maintained relationships with vendors and suppliers.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Used customer feedback for improving operations and building brand loyalty.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
Home Health Aid/CNA
Brightstar Care
09.2020 - 05.2022
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
Certified Nursing Assistant
Munson Medical Center
08.2020 - 10.2021
- Provided compassionate patient care, assisting with daily living activities and personal hygiene needs.
- Monitored vital signs, documenting changes to ensure accurate patient assessments and care adjustments.
- Collaborated with nursing staff to implement individualized care plans for diverse patient populations.
- Educated patients and families on health management, promoting adherence to treatment protocols and recovery practices.
Bartender
Union Street Station
08.2019 - 10.2021
- Crafted and served innovative cocktails to enhance customer experience.
- Trained new staff on bartending techniques and customer service best practices.
- Managed inventory, ensuring optimal stock levels and reducing waste.
- Developed seasonal drink menus, incorporating local ingredients to attract clientele.
Owner/Operator
Waters Edge Cleaning
06.2014 - 08.2020
- I ran my company managing a staff of 13+ cleaning residential and vacation homes.
- Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing.
- Provided friendly and engaging customer service to internal and external customers.
- Developed and maintained relationships with clients, suppliers, and subcontractors to ensure successful completion of projects.
- Provided leadership by setting clear goals and expectations for team members.
Accounts Receivable Clerk
Northern Credit Bureau
01.2013 - 06.2015
- Managed accounts receivable processes, ensuring timely invoicing and accurate record-keeping.
- Reconciled customer accounts, resolving discrepancies to maintain positive client relationships.
- Processed payments efficiently using accounting software, enhancing cash flow management.
- Implemented credit control measures, minimizing overdue accounts and improving collection rates.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Education
Bachelor of Science - Business Management Candidate
Lake Superior State University
Petoskey06.2027
Associate of Applied Science - Business Management
North Central Michigan College
US06.2023
Skills
- Customer Service
- Administrative skills
- Microsoft Office
- Excel
- Oral and written communication
- Conflict Resolution
- Leadership and Team Building
- Inventory control
- Training and coaching
- Problem resolution
- Operations management
- Team player
Certification
IT Certification - Novice
ADDITIONAL INFORMATION
Rose Kenwabikise, General Manager, Edgewater Inn - General Manager, Lake State Superior University, BAS Business Management, 09/01/25
Timeline
General Manager - Pointes North Inn
Northern Michigan Escapes
06.2022 - 09.2025
Home Health Aid/CNA
Brightstar Care
09.2020 - 05.2022
Certified Nursing Assistant
Munson Medical Center
08.2020 - 10.2021
Bartender
Union Street Station
08.2019 - 10.2021
Owner/Operator
Waters Edge Cleaning
06.2014 - 08.2020
Accounts Receivable Clerk
Northern Credit Bureau
01.2013 - 06.2015
Bachelor of Science - Business Management Candidate
Lake Superior State University
Associate of Applied Science - Business Management
North Central Michigan College