Danni Bell-Rivera
Assistant General Manager
Cockeysville,MD
Summary
Versatile Assistant General Manager with 10 years of experience overseeing daily restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
11
11
years of professional experience
Work History
Assistant General Manager At The Valley Inn
Atlas Restaurant Group
Lutherville , MD
04.2022 - Current
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed team schedule with eye for coverage needs and individual strengths.
Restaurant Manager
Stoney River Steakhouse
Towson , MD
08.2018 - 04.2022
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Interacted positively with customers while promoting hotel facilities and services.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Bartender
Stoney River Steakhouse
Towson , MD
02.2018 - 08.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
Seasonal Server
Phillips Seafood
Baltimore , MD
04.2017 - 08.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
Manager
Chilis's Bar And Grill
Timonium , MD
11.2015 - 04.2017
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maintained professional, organized and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
Assistant Food and Beverage Manager
Doubletree By Hilton
Baltimore , MD
05.2015 - 12.2015
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
Restaurant Supervisor
Doubletree By Hilton
Baltimore , MD
02.2014 - 05.2015
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
Banquet Server
Doubletree By Hilton
Baltimore , MD
06.2012 - 02.2014
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Front Desk Staff
Doubletree By Hilton
Baltimore , MD
01.2011 - 06.2012
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
High School Diploma -
Old Mill High School
Skills
Top Skillsundefined
Timeline
Assistant General Manager At The Valley Inn
Atlas Restaurant Group
04.2022 - Current
Restaurant Manager
Stoney River Steakhouse
08.2018 - 04.2022
Bartender
Stoney River Steakhouse
02.2018 - 08.2018
Seasonal Server
Phillips Seafood
04.2017 - 08.2017
Manager
Chilis's Bar And Grill
11.2015 - 04.2017
Assistant Food and Beverage Manager
Doubletree By Hilton
05.2015 - 12.2015
Restaurant Supervisor
Doubletree By Hilton
02.2014 - 05.2015
Banquet Server
Doubletree By Hilton
06.2012 - 02.2014
Front Desk Staff
Doubletree By Hilton
01.2011 - 06.2012
High School Diploma -
Old Mill High School
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