Amber Gee
Charlotte,United
Summary
Skilled Nursing Assistant with good knowledge and understanding of development factors specific to adult and geriatric residents. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Caring professional promoting expertise in planning activities and providing guidance in different assignments. Confident Child Youth Program Assistant known for following directions, having a strong work ethic and communicating effectively both verbally and in writing. Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation. Focused Quality Analyst experienced in developing and executing manual and automated test cases. Highly proficient in testing tools, systems and software.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Child and Youth Program Assistant
Bayside CDC NAF
Aberdeen Proving Ground, MD
07.2018 - 07.2019
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Developed and implemented fun, educational activities for children of varying ages.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Created list of needed supplies and materials for activities.
- Assisted supervisor by completing administrative and clerical tasks for program.
- Provided parents and guardians with written weekly progress reports for each child.
- Created safe, fun environment for children and teens attending special programs at [Type] facility.
- Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.
- Assisted with youth development and other recreation programs to improve quality of camper experience.
- Monitored progress towards service plan goals.
- Assisted in conducting needs assessments to identify key areas of service needs.
- (CYPA) in one or more CYS programs
- Maintains control of and accounts for whereabouts and safety of children and youth
- Plans, coordinates, and conducts activities for program participants based on observed needs of individual children/youth
- Implements activities and special events that meet the physical, social, emotional and cognitive needs of children and youth
- Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth and adults
- Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedule
- Assists children and youth with special projects, homework and life skills
- Prepares and implements program options for children and youth with special requirements
- Reviews, provides input to, and implements schedules and activity plans
- Demonstrates, instructs, leads and facilitates planned and spontaneous program activities
- Sets up displays and bulletin boards.
Call Center Supervisor
4Consulting, Inc
Richardson, TX
03.2021 - 03.2023
- Assist in the formulation of targets for individuals and teams
- Hire and onboard new employees
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc
- Ensure adherence to policies for attendance, established procedures etc
- Keep management informed on issues and problems
- Prepare monthly/annual results and performance reports
- Setting goals for performance and deadlines in ways that comply with company’s plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
- Quality Analyst will be able to find issues in a product you didn’t know existed
- Role play with call center agent
- Perform tech and hardware qualifications
- File QA Audit forms with grading Page 1 of 13
- Communicative
- A good Quality Analyst can communicate an issue in many different ways
- Creative
- Another core trait good analysts have is creativity
- Cognitive
- The last trait that a great analyst has is a strong cognitive ability.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Supervised [26] [agents]s in providing excellent customer service to callers requiring assistance for [QA] and [Saleforce] issues.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Developed process controls and metrics for daily management of call center.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Evaluated data to identify trends and determine customer service needs.
- Determined quality assurance benchmarks and set standards for improvement.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Improved average hold times, resolution rates and satisfaction scores through staff development.
- Led daily team meetings to review performance, set targets and motivate staff.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Prepared agendas and took notes at meetings to archive proceedings.
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Participated in departmental meetings to establish short- and long-term strategy.
- Administered internal quality audits and assessed results to inform corrective action measures.
- Administered internal quality audits and assessed results to inform corrective action measures.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
Home Health Aide
Beyond Care
White Marsh, MD
10.2018 - 03.2019
- Responsible for primary care, case management, and medication management
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Assisted patients with daily functions
- Delivered in-home care to disabled children and adults
- Ensured safety and well-being of patients
- Transported patients to and from different departments
- Assisted patients with bathing, dressing, hygiene and grooming
- Completed all daily living tasks to enhance the quality of life of elderly patients
- Engaged patients with games, crafts, cooking, music, reading and other activities
- Helped residents with bathing, dressing, feeding, lifting
- Dr
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Provided transportation and appointments management.
- Developed individual care plans for clients based on specific needs.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Administered medications in accordance with doctor's instructions.
- Trained new staff members on best practices for home health care.
Medical Office Assistant
Chauhan Pediatrics
Joppa, MD
08.2015 - 03.2019
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Verification on accepted insurance
- Billing and Diagnosis Coding for procedures
- Accurately documented all treatments, medications, discharge instructions, and follow-up care
- Accurately billing and collecting insurance claims
- Administrative working including but not limited to filling, copying and scanning
- Account Receivable/ Payable Page 2 of 13
- Preformed general office duties including answering phones, completing insurance forms, and mailing monthly invoice statements to patients
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Answered phone calls and messages for -physician, medical facility, scheduling appointments, and handling patient inquiries.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
Medical Assistant
Dr. Angelo
Bel Air, MD
11.2012 - 12.2016
- Responsible for primary care, case management, and medication management
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Provided patient education
- Assisted patients with daily functions
- Page 3 of 13
- Delivered in-home care to disabled children and adults
- Ensured safety and well-being of patients
- Transported patients to and from different departments
- Assisted patients with bathing, dressing, hygiene and grooming
- Completed all daily living tasks to enhance the quality of life of elderly patients
- Partnered with team of registered nurses to achieve overall well-being of all patients
- Engaged patients with games, crafts, cooking, music, reading and other activities
- Helped residents with bathing, dressing, feeding, lifting an
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Baker/Catering Supervisor
Baker/ Catering
Aberdeen, MD
06.2002 - 12.2016
- Experienced baker with over a decade preparing delicious treats in a variety of environments with an ability to adapt to tastes diets and environments
- Possesses all the necessary talents and certifications to work in restaurants hospitals and other eateries
- Homemade tasty treats and pastries
- As well as
- Focused server with experience in providing exceptional guest services during private events and banquets
- Dedicated to creating and delivering unique customer experience while upholding service standards and organizational mission
- Knowledgeable of safe food handling protocols and workplace safety practices
- Looking to apply formal training and hands-on experience to secure a management position with a reputable restaurant or catering company.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Resolved customer concerns with positive approach and constructive strategies.
- Operated cash registers and processed payments accurately.
- Developed recipes for new products and improved existing recipes.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Analyzed customer preferences to design and create tailored products.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
Child Caregiver
Daycare
Aberdeen, MD
06.2000 - 12.2016
- Babysitter has the responsibility of taking care of the children when the parents are away
- The work of a babysitter involves looking after the food arrangements of the children, keeping them entertained and other duties as required
- Over 5 years’ experience in child care and early childhood development
- Track record of supervising the activities of children round-the- clock and assuming the total responsibility of home in absence of parents
- A fun and friendly individual who has a special talent for handling hostile behavior of children in a polite manner.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Monitored children's activities to verify safety and wellbeing.
- Provided support and guidance to children in conflict resolution.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Implemented daily routines and activities to stimulate and engage children.
- Read stories, sang songs and facilitated creative play.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Encouraged children's emotional and social development.
- Responded to inquiries from parents and guardians.
- Documented children's growth and development.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Assisted in potty training and toilet hygiene.
- Developed lessons and activities to promote children's physical and emotional development.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Managed home environment to keep areas clean, organized and free of safety hazards.
- Built early learning skills such as color and shape recognition with hands-on activities.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Treated basic first aid needs such as cleaning and bandaging minor cuts.
- Changed diapers of very young children and assisted older kids with bathroom requirements.
Medical Assistant
Myriddian, LLC
Bel Air, MD
10.2009 - 01.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Supported office staff and operational requirements with administrative tasks.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Prepared and administered medications to alleviate patient symptoms.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
Medical Assistant Extern
Myriddian
Bel Air, MD
01.2015 - 07.2015
- Ensured HIPAA compliance
- Contributed substantially to successful department JCAHO accreditation
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Documented patient information obtained from interviews
- Performed basic physical assessments of newborns and infants
- Assessed patients and documented their medical histories
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Experience with various medical conditions including Parkinson's, Dementia
- Diabetes, Cancer, Alzheimer's and Paget's disease
- Authorized drug refills and provided detailed prescription information to pharmacies
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Performed vitals/glucose testing and assisted in administering injections and urinalysis
- Provided patient education
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
- Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care
- Followed infection control procedures
- Took and recorded patients' temperature, pulse and blood pressure
- Assisted patients with daily functions
- Ensured safety and well-being of patients
- Partnered with team of registered nurses to achieve overall well-being of all patients
- Accurately recorded and reported test results according to established procedures.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Maintained clean and safe clinic environment to prevent injuries.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Scheduled appointments and tests to coordinate patient care.
- Prepared, administered and documented medications under direction of licensed medical provider.
- Welcomed patients and inquired about wellbeing since last treatment.
- Sought feedback and guidance from supervisors to continuously improve performance.
- Communicated with patients and families to answer questions and provide reassurance.
- Performed medical chart reviews to confirm accuracy and completeness.
- Provided patient education to improve understanding and self-care.
- Helped with patient preparation and recovery to support patient comfort and well-being.
- Transcribed physician orders and instructions to minimize risk of miscommunication.
- Assisted with medical research projects to apply and expand knowledge.
- Participated in rounds and team meetings to observe medical decision-making and learn.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Direct Support Professional
Richcroft Inc
Baltimore, MD
07.2013 - 01.2015
- Provide Assistance to Clients by Bathing and washing the client or close monitoring
- Hair washing daily and drying
- Help dressing the client and getting their clothes out
- Preparing of Meal and feeding the Client
- Medication reminders and brushing of the teeth
- Transferring and ambulation care of the client
- Straightening and laundry duties and help
- Escort to medical service and changing bed daily
- Attending Community outings
- Teaching everyday life ways and managing being able to live on own
- Responded appropriately to the physical, emotional and developmental needs of patients
- Maintained accurate records of patient care, condition, progress and concerns
- Provided pre- and post-operative care
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Cooked appetizing and satisfying meals and snacks
- Maintained a clean, healthy and safe environment
- Obtained household supplies and ran daily errands
- Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness
- Provided a comforting and soothing environment
- Helped residents programming goals and increase their independence
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities
- DDA staff orientation and training programs to maximize their understanding of people with disabilities
- Working in a direct support to the specific needs of the client
- CPR
- First aid
- Community integration and inclusion
- Communication skills
- Fundamental skills
- Supporting people and families in making choices
- Medication administration training Page 6
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
- Educated clients and family members on relevant topics to support independent living.
- Researched community resources and services to provide accessibility and assistance to clients.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded status and duties completed in logbooks for management.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Scheduled daily and weekly care hours for client caseload.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Liaised with key accounts to deliver targeted administrative household support.
Housekeeper
Sleep Inn Hotel
Bel Air, MD
06.2013 - 08.2014
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Washed, cleaned and disinfected water coolers
- Cleaned and buffed tile floors using industrial cleaning equipment
- Dusted picture frames and wall hangings with a cloth
- Removed waste paper and other trash from the premises to designated area
- Changed bed linens and collected soiled linens for cleaning
- Disinfected and mopped bathrooms to keep them sanitary and clean
- Collected trash and moved garbage cans from kitchen areas to pick-up stations
- Returned emptied garbage receptacles to their proper locations
- Cleaned walls, windows, shades and curtains
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner
- Cleaned and changed bedspreads, blankets and mattresses
- Verified that all storage areas and carts were clean and organized
- Swept and washed all hard surface floors
- Moved chairs, desks and beds around rooms to clean behind and underneath them
- Rotated linens in storerooms and replenished supplies when they were low
- Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms
- Transported cleaning products and equipment to and from the utility rooms.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Operated electronic backpack vacuums and floor sweepers.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Washed and put away kitchen dishes, utensils and glassware.
- Rotated linens in storerooms and replenished when supplies ran low.
Cashier
UFood
Aberdeen Proving Ground, MD
02.2012 - 11.2012
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Greeted customers and provided excellent customer service
- Pleasantly and courteously interacted with customers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Built loyal clientele through friendly interactions and consistent appreciation
- Page 7 of 13
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Prepared fountain drinks and ice cream items
- Prepared all food orders within a 2-3 minute time frame
- Assembled food orders while maintaining appropriate portion control
- Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
- Handled currency and credit transactions quickly and accurately
- Followed food safety procedures according to company policies and health and sanitation regulations
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
- Strictly followed all cash, security, inventory and labor policies and procedures
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
- Reported to each shift on time and ready to work
- Performed all position responsibilities accurately and in a timely manner
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
- Routinely moved and stocked food products weighing up to [ number ] pounds
- Diligently restocked work stations and display cases
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Organized and re-stocked various stations and self-service items.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Guaranteed customer satisfaction by quickly delivering orders.
Teacher
Trinise Jones Day Camp
Aberdeen, MD
06.2011 - 08.2012
- Teaching and preparing work for 5-7 year olds
- Successfully improved student participation in the classroom through integration of creative role-playing exercises
- Implemented reading and writing workshops to increase student literacy and support school reading programs
- Served on School Affiliation Board and revised the institute's policies and rules
- Assisted in developing student-led after-school tutoring program to teach under-privileged students
- Page 8 of 13
- Developed program to work with students and increase interest in higher learning
- Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies
- Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Capistrano Unified District regulations and
- Board of Education goals
- Organized grade records to increase reference speed
- Enforced the Buddy System mentoring program between 1st and 5th grade students, increasing student development and enthusiasm for learning
- Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest
- Consistently received positive teacher evaluations from students
- Met with parents to resolve conflicting educational priorities and issues
- Operated summer sports day camp for children aged 5 to 13 years old and handled all aspects of planning curriculum and activities.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Planned and implemented integrated lessons to meet national standards.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
Sales Associate
Target, Bel Air
Bel Air, MD
10.2011 - 03.2012
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in a prompt and efficient manner
- Contacted other store locations to determine merchandise availability
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Prioritized helping customers over completing other routine tasks in the store
- Built relationships with customers to increase likelihood of repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Communication with customers professionally and proactively to provide product information and advice.
- Processed payments and provided receipts to establish proof of transaction.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Medical Assistant
Aberdeen Family Practice
Aberdeen, MD
09.2011 - 11.2011
- Ensured HIPAA compliance
- Contributed substantially to successful department JCAHO accreditation
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Documented patient information obtained from interviews
- Performed basic physical assessments of newborns and infants
- Assessed patients and documented their medical histories
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Experience with various medical conditions including Parkinson's, Dementia
- Diabetes, Cancer, Alzheimer's and Paget's disease
- Authorized drug refills and provided detailed prescription information to pharmacies
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Performed vitals/glucose testing and assisted in administering injections and urinalysis
- Provided patient education
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
- Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care
- Followed infection control procedures
- Took and recorded patients' temperature, pulse and blood pressure
- Assisted patients with daily functions
- Ensured safety and well-being of patients
- Partnered with team of registered nurses to achieve overall well-being of all patients
- Accurately recorded and reported test results according to established procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Maintained clean and safe clinic environment to prevent injuries.
- Collected histories, vitals, and current complaints via patient interviews.
- Scheduled appointments and tests to coordinate patient care.
Medical Assistant
Maryland Children Health Center
Bowie, MD
01.2011 - 03.2011
- Daily I clean the exam rooms, office and waiting room
- Page 10 of 13
- I triage different patients throughout the day meaning I get their weight, blood pressure and pulse
- I only get temperature for those patients who are sick
- I would fax, pull and file through-out the day
- Ensured HIPAA compliance
- Contributed substantially to successful department JCAHO accreditation
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Documented patient information obtained from interviews
- Performed basic physical assessments of newborns and infants
- Assessed patients and documented their medical histories
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Experience with various medical conditions including Parkinson's, Dementia
- Diabetes, Cancer, Alzheimer's and Paget's disease
- Authorized drug refills and provided detailed prescription information to pharmacies
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Performed vitals/glucose testing and assisted in administering injections and urinalysis
- Provided patient education.Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
- Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care
- Followed infection control procedures
- Took and recorded patients' temperature, pulse and blood pressure
- Assisted patients with daily functions
- Ensured safety and well-being of patients.
- Partnered with team of registered nurses to achieve overall well-being of all patients
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Accurately recorded and reported test results according to established procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Cashier
McDonald's Corporation
Aberdeen, MD
10.2005 - 05.2006
- Page 11 of 13
- Handling money, cleaning lot and restaurant
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Operated the drive-through window and sales register quickly and efficiently
- Greeted customers and provided excellent customer service
- Pleasantly and courteously interacted with customers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Built loyal clientele through friendly interactions and consistent appreciation
- Prepared fountain drinks and ice cream items
- Prepared all food orders within a 2-3 minute time frame
- Assembled food orders while maintaining appropriate portion control
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
- Handled currency and credit transactions quickly and accurately
- Followed food safety procedures according to company policies and health and sanitation regulations
- Strictly followed all cash, security, inventory and labor policies and procedures
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
- Reported to all shifts wearing a neat, clean and unwrinkled uniform
- Reported to each shift on time and ready to work
- Performed all position responsibilities accurately and in a timely manner
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
- Routinely moved and stocked food products weighing up to [ 50 ] pounds
- Diligently restocked work stations and display cases
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Approached every question or concern with calm and level-headed approach.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Organized items on shelves to help customers locate products easily and quickly.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Education
CNA -
Vision Allied Health Institue
White Marsh, MD2018
Bachelor of Science - Management Information Systems, Computer/Information Technology Administration and Management
Keiser University
Fort Lauderdale, FL2016
Associate of Science - Medical Assisting
Keiser University
Fort Lauderdale, FL2011
High School Diploma -
Aberdeen High
Aberdeen, MD2008
Voice and Opera
John Carroll School of Arts Music School
Bel Air, MD2008
Skills
- Top Skills
- Healthcare
- Medicine
- Sales
- Compile Data
- Customer Interaction
- Individualized Lesson Plans
- Job Bidding
- Player Engagement
- Key Performance Indicators (KPIs)
- Supervising Employees
- PCI (Payment Card Industry)
- Acceptance Criteria
- Sterile Procedures and Techniques
- Injury Treatment
- Electrocardiography
- Wound Care and Irrigation
- Vital Sign Monitoring
- Family Medicine
- Client Documentation
- Reading Comprehension
- Social Perceptiveness
- Expense Reporting
- Verify Data
- Data Transcription
- Medical Billing
- Medical Records Verification
- Billing and Coding
- Medical Histories and Vital Statistics
- Follow-Up Skills
- Record Assessments
- Doctor Communication
- Records Accuracy
- Database Management System Software
- Coordinate Training
- Crisis Situations
- Microsoft Dynamics
- Treatment Options
- Case Records Review
- Life Skills Counseling
- Child Abuse and Neglect Identification
- Community Health Center Credentialing
- Human Resource Management
- HR Support
- Personnel File Management
- Report Analysis
- Customer Service
- Records Management Systems
- Data Entry Documentation
Certification
CPR/AED/First Aid
Fundamentals of Domestic Violence
and Abuse
Medical Assistant
Work Availability
monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Call Center Supervisor
4Consulting, Inc
03.2021 - 03.2023
Home Health Aide
Beyond Care
10.2018 - 03.2019
Child and Youth Program Assistant
Bayside CDC NAF
07.2018 - 07.2019
Medical Office Assistant
Chauhan Pediatrics
08.2015 - 03.2019
Medical Assistant Extern
Myriddian
01.2015 - 07.2015
Direct Support Professional
Richcroft Inc
07.2013 - 01.2015
Housekeeper
Sleep Inn Hotel
06.2013 - 08.2014
Medical Assistant
Dr. Angelo
11.2012 - 12.2016
Cashier
UFood
02.2012 - 11.2012
Sales Associate
Target, Bel Air
10.2011 - 03.2012
Medical Assistant
Aberdeen Family Practice
09.2011 - 11.2011
Teacher
Trinise Jones Day Camp
06.2011 - 08.2012
Medical Assistant
Maryland Children Health Center
01.2011 - 03.2011
Medical Assistant
Myriddian, LLC
10.2009 - 01.2016
Cashier
McDonald's Corporation
10.2005 - 05.2006
Baker/Catering Supervisor
Baker/ Catering
06.2002 - 12.2016
Child Caregiver
Daycare
06.2000 - 12.2016
CNA -
Vision Allied Health Institue
Bachelor of Science - Management Information Systems, Computer/Information Technology Administration and Management
Keiser University
Associate of Science - Medical Assisting
Keiser University
High School Diploma -
Aberdeen High
Voice and Opera
John Carroll School of Arts Music School